Front Office Administrator

Description

A Front Office Administrator is responsible for carrying out the daily administrative work of the Front Office Department to deliver an excellent guest experience while providing administrative support.

What will I be doing?

As a Front Office Administrator, you will carry out daily administrative activities of the Front Office Department with main focus of Personal Concierge’s secretarial tasks while adhering to Hilton Standards, policies and procedures and, therefore, must perform the following tasks to the highest standards:

• Provide secretarial support to the Personal Concierge and Front Office
• Carrying out the day to day administration tasks including email correspondence, preparation of amenity and VIP reports, flagging VIP guests, monitoring amenity, transportation and feedback trackers, collecting and saving golden nuggets, arranging shipment of lost and found items.
• Sending pre-arrival/post-departure emails.
• Track guest comments to prepare for monthly recognition.
• Ensure all communications are handled promptly and professionally
• Maintain adequate supplies of office stationary for the entire department
• Report defective materials and equipment
• Liaising with other departments regarding matters arising e.g. Security, Housekeeping, Engineering, Accounting, Food & Beverage etc.
• Handle administrative task for payroll, such as team member Oasys request, weekly & monthly attendance update
• Waldorf Service promise to our guests, by being the main point of contact for guests before, during and after their stay.
• Building and maintaining positive relationships with Guests and Team Members
• Maintain own work area in a clean, tidy and good manner
• Following the Personal Concierge guidelines and standards as per the hotel’s and Waldorf Astoria updates on the concept.
• Cover Personal Concierge duties in the lobby and other public areas when required

Requirements

What are we looking for?

A Front Office Administrator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent verbal and written communication skills
• Excellent administration and tech savvy
• Must be proficient in Microsoft Office applications
• Prior experience in working with system is an advantage (Oasys, BirchStreet, Synergy)
• Flexibility to respond to a range of different work situations
• Committed to delivering a high level of customer service, both internally and externally
• Ability to work under pressure
• Passionate about providing luxury service in a hotel environment
• Previous administrative experience in a fast paced environment or hospitality background is an advantage.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!