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Assistant General Manager

Courtyard Tyler

7424 South Broadway Avenue
Tyler, TX 75703

121 Room Hotel
Géré par HHM Hotels
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Temps plein

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager – Area General Manager –Regional Director of Operations

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with the corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 13 Novembre 2024

Courtyard Tyler

Welcome To Courtyard Tyler

Explore East Texas from our Tyler hotel

When visiting East Texas, you'll find convenience and comfort at the newly renovated Courtyard by Marriott Tyler. Centrally located off of Highway 69 our Tyler, TX hotel is close to the University of Texas at Tyler, downtown Tyler, Tyler Pounds Field Airport and area attractions in East Texas. Spacious accommodations include complimentary WiFi, a large work area, refrigerator, microwave, and luxurious bedding. Our Bistro, as well as an on-site Starbucks®, is great for catching up with friends and colleagues. Unwind in our indoor heated pool and whirlpool and stay fit in our fully equipped fitness center. For conferences and functions, our experienced staff will take care of the details and plan your event in one of our five meeting rooms that accommodate up to 260 guests. Whether it's a business trip or vacation that brings you to East Texas, you'll find luxurious accommodations at the newly renovated Courtyard Tyler.