Guest Service Agent
Courtyard Franklin Cool Springs
2001 Meridian Boulevard
Franklin,
TN
37067
Immediate Supervisor
Guest Service Manager
Job Summary
Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.
Essential Job Functions
- Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
- Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
- Familiar with property security and key control procedures, as well as, fire safety procedures.
- Completes paperwork necessary for front desk operation.
- Perform tasks assigned by Guest Service Manager or General Manager.
Necessary Skills and Attributes
- Excellent verbal, comprehension, listening and problem solving skills
- Adaptability
- Report and accounting skills
- Guest relation skills
Formal Education
High School Diploma or equivalent
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.
Courtyard Franklin Cool Springs
Franklin Hotel in the heart of Cool Springs
The Courtyard by Marriott Franklin Cool Springs hotel off I-65 is located South of Nashville near Franklin, Tennessee’s Historic Downtown, CoolSprings Galleria, and Williamson Medical Center. Explore area attractions like The Factory and Franklin Theatre, or dive into the Civil War history at Carter House, Carnton Plantation, and Harpeth Square. FirstBank Amphitheater and Arrington Vineyards are just a short drive away. Travel for business and stay close to Mars, Nissan, and Schneider Electric. Start your day with a dip in our hotel’s indoor pool before purchasing Signature Starbucks® coffee and breakfast in our Bistro. Unwind in the evening in our hot tub, enjoy a beverage and flatbread at the Bistro bar, or walk to nearby restaurants like Tupelo Honey, Cajun Steamer, and Tony’s Eat & Drink. Our 2,620 sq. ft. of modern event space is ideal for your next meeting or event. Regardless of your travel needs, Courtyard Franklin Cool Springs is committed to providing a clean home base for your next journey.
The Bistro – Eat. Drink. Connect.®
Your Franklin dining destination offers refreshing breakfast choices in the morning and a variety of dinner, beer and wine options in the evening. The Bistro also offers specialty Starbucks® coffee drinks to help you get a jump on the day.