Security and Maintenance (Overnight)
Residence Inn Sacramento Downtown at Capitol Park
1121 15th Street
Sacramento,
CA
95814
Description
Our Residence Inn is located in the heart of Downtown Sacramento and is surrounded by parks, restaurants and several great places to eat. We offer free downtown parking to all our team members, or we are walking distance to light rail and the RT bus stops just a block from our location.
We pride ourselves in our great customer service towards associates and guests. We put people first! Our management team understands the need for flexibility and work life balance, which allows our team to always give our guests the best service. We currently rank #2 of all Sacramento hotels on TripAdvisor.
JOB OVERVIEW:
As Overnight Maintenance and Security, you will patrol all areas of the hotel property; assist owner/guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical-hazard inspections. Respond to accidents and contacts EMS or administers first aid/CPR as required. Assist owner/guests/associates during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse owner/guest/associate disturbances and will call for outside assistance if necessary. Handle all interruptions and complaints and resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Complete incident reports to document all Loss Prevention related incidents. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conduct investigations and interviews with relevant parties to gather evidence. Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening). Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. Exposure to extreme temperatures. Operation of heavy machinery. Comply with attendance rules and be available to work on a regular basis.
- Performs other reasonable job duties as requested by Supervisors.
- Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Must be available to work both weekend days and holidays.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. Must be able to receive instructions and communicate progress of work assignments.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
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At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
For applicants who will be working in California, the anticipated compensation for the position is $20 per hour. The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Residence Inn Sacramento Downtown at Capitol Park
Explore Downtown From Our Centrally Located Sacramento Hotel
Experience the newly renovated modern tech-savvy extended stay hotel in downtown Sacramento, California, featuring an energized lobby and suites. We look forward to welcoming you home for the night or longer. Set in the vibrant Midtown Sacramento area across the street from the newly renovated Safe Credit Union Convention Center, California State Capitol Park, walking distance to the Community Center Theater, and many dining and shopping options. The Sacramento International Airport (SMF) is only 11 miles away with easy transport via Lyft and Uber. .We’ve renovated every suite with all new furniture, fixtures, and equipment. The lobby has been completely transformed into a space that will make you want to hang out, work, and gather. Grab a drink and some food at the onsite bar and restaurant.
