Conference Services Manager

What you’ll be doing…

The primary role of a Conference Service Manager is to effectively coordinate and service group events through a partnership with the Sales team to ensure a smooth transition from the sales phase to an in-house event. 

What's in it for you...

• Insurance benefits available on day 1.
• 401k plan available after 30 days.
• Paid time off accrual beginning day 1. 
• Holiday pay available on day 1. 
• Hotel and travel discounts at select regional locations. 
• Complimentary parking and associate meals. 

You’ll enjoy this job because…

• You want to learn and grow in the Hospitality Industry.
• You enjoy bringing life to an event space.
• You’re self-motivated to achieve success.
• You enjoy working in a fast-paced environment.
• You’re detail-oriented and have a strong focus on accuracy and excellence.

You should be able to…

• Efficiently deliver excellent customer service.
• Responsible for working with the client and in-house departments for the servicing and coordination of all details for group-related business from the Sales Departments.
• Work closely with group sales managers on all definite group businesses to ensure a smooth transition for detailing client’s needs.
• Handle all details of definite groups including menu planning, up-selling of food and beverage, issuing Banquet Event Orders and obtaining guarantees, changes, distribution of group resumes, VIP’s, client introduction, and rooming lists from the client.
• Block detailing including porterage, gift bag drops, and all other special needs.
• Handle billing procedures and all other matters from the point where the Sales Manager turns the business to definite.
• Ensure all information is accurate in Delphi to assist with rooms, food and beverage, and rental forecasting.
• Attend weekly BEO meetings, weekly sales meetings, and weekly Resume meetings.
• Input feedback in Delphi account notes to better serve the guest for repeat business.
• Handle any billing questions and work with accounting to resolve any issues. Review billing with the onsite client daily to ensure accuracy, limiting the potential for rebates.
• Attend client meetings and entertain clients with the Sales Manager as needed.
• Assist with administrative duties as needed (faxing, filing, copying, scanning).
• Maintain accurate filing, record keeping, and data entry.
• Maintains a high level of confidentiality with all employer/vendor information.
• Maintain professional appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Other duties as assigned by the Director of Catering and Convention Services.