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Front Office Manager

Courtyard Newark Silicon Valley

34905 Newark Blvd
Newark, CA 94560

181 Room Hotel

Benefits package, travel discounts and more!

If you have a passion for hospitality and enjoy providing exceptional guest service, APPLY NOW!
Compensation: Competitive + $500 sign on bonus!, Temps plein

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!

As Front Office Manager, you will lead our dynamic TEAM providing outstanding customer service and delivering an exceptional experience to every guest at our hotel.

TEAM Benefits:

  • $500 sign on bonus 
  • Bonus eligible
  • 401k
  • Health/Dental/Vision/Life/Voluntary Insurance
  • TEAM and Travel Discounts
  • Vacation/Well/Holiday Pay
  • Career Advancement Opportunities

* Signing bonus- TEAM member hired between 11/6/24 and 2/4/2025 will be eligible for a $500 signing bonus following 90 days employment in good standing

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements:

  • Previous 2+ years of Front Office Manager experience in a branded hotel environment
  • College degree or coursework in hospitality related field preferred
  • Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
  • Fluency in English: additional languages preferred. Spanish language skills are beneficial
  • Excellent verbal and written communication skills
  • High energy with effective and influential people skills. Positive attitude and the desire to motivate others
  • Strong leadership skills
  • Superior interpersonal and customer service skills
  • Reliable with the ability to multi-task and work under pressure
  • Full availability is required, must be able to work varied hours including nights, weekends, and holidays

Compensation: $68,640

Publié Le 8 Novembre 2024

Courtyard Newark Silicon Valley

Explore Silicon Valley from our Newark, CA hotel

Discover the fusion of modern technology and comfortable function at Courtyard Newark Silicon Valley. Our Newark hotel in the heart of Silicon Valley is just 30 miles south of San Francisco and mere minutes from Palo Alto, Menlo Park and Fremont. Shop at the New Park Mall, or sample a wide variety of Asian cuisine reflecting the large Chinese, Indian and Vietnamese communities nearby. Inside, experience our state-of-the-art lobby featuring The Bistro - Eat. Drink. Connect., where you can enjoy a full meal plus Starbucks coffee drinks all day and cocktails in the evening. A 24/7 Market makes it easy to grab snacks and other sundries at any time of day. Stay connected with free Wi-Fi throughout the hotel and easy access to the latest news, weather and local information via our GoBoard. Relax in cozy guest rooms with plush bedding and ergonomic work spaces. During downtime, take a dip in the pool or get some exercise in the well-appointed fitness center at our hotel in Newark, California.

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