Maitre D’ - Hotel

Description

Position: Maitre D’

Department: Food & Beverage

Reports To: Restaurant Manager

Job Overview

The Maitre D’ at The Ben, Autograph Collection Hotel, plays a pivotal role in creating an unforgettable dining experience. As the face of the restaurant, the Maitre D’ warmly welcomes guests, manages seating, and oversees the flow of service to ensure a smooth, memorable dining experience. This role is responsible for overseeing guest relations, managing reservations, supervising the front-of-house team, and ensuring service standards are upheld.

Key Responsibilities

• Guest Relations:

  Provide a warm and professional welcome, escort guests to their tables, and ensure VIPs and regulars receive personalized attention. Address guest feedback promptly and professionally.

• Reservation and Seating Management:

  Manage reservations efficiently to optimize seating and maximize table turnover. Use the reservation system to track guest preferences, special occasions, and any specific needs.

• Front-of-House Leadership:

  Oversee and support the host and service teams to ensure consistent, high-quality service. Conduct pre-shift meetings to review reservations, VIPs, and service standards, and coordinate with the kitchen and bar teams.

• Service Quality Control:

  Monitor dining room appearance, table settings, and ambiance. Resolve service issues as they arise, ensuring every guest has an exceptional experience.

• Training and Development:

  Assist in training new team members on service standards, guest relations, and reservation procedures. Provide ongoing support and mentorship to front-of-house staff.

• Organization and Cleanliness:

  Ensure the dining area, host station, and waiting areas are organized, clean, and welcoming at all times.

• Perform Other Duties as Assigned:

  Flexibly support other front-of-house operations and assist the management team as needed to ensure smooth service.

Qualifications

• Experience:

  Minimum of 2-3 years in a fine-dining or upscale restaurant setting, with experience in guest relations and team leadership.

• Skills:

  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficiency in reservation and POS systems (e.g., OpenTable, MICROS).

• Attributes:

  • Passion for hospitality and creating memorable guest experiences.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong sense of teamwork, professionalism, and leadership.

Working Conditions

• Schedule: Flexible availability, including evenings, weekends, and holidays.
• Physical Requirements: Ability to stand and walk for extended periods, lift up to 20 pounds.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, which includes:

• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability options
• 401(k) options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Concord?

At Concord Hospitality, we believe in an “Associate First” culture, supporting and developing our team members at every level. Our five cornerstones—Quality, Integrity, Community, Profitability, and FUN—form the foundation of our operations, ensuring our associates enjoy work-life balance and a fulfilling career path. With our commitment to diversity and inclusion, we are proud to foster a culture where everyone feels valued.

Join us and be part of a dynamic team that takes pride in creating exceptional guest experiences.