Spa Room Specialist
Reporting to the Spa Service Supervisor, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. This position demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and safety experience. This position is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Spa Room Specialist supports a variety of spa/salon services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Spa Room Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment.
Essential Duties & Responsibilities
1. Greets all guests and provide guests with personal, gracious, and professional service perceptive to their individual wants and needs, at all times. Offers guests a detailed tour and orientation of the spa/salon and amenities and assist them as needed during their visit, including ensuring that they are on time for their appointments.
2. Familiarizes guests with the locker room experience, salon-grooming area, fitness care amenities and provides all appropriate spa accoutrements to guest.
3. Assists in the preparation of rooms and tools for scheduled treatments, as necessary. Ensures proper set-up and cleanliness of the treatment rooms including sanitizing according to the approved sanitizing procedures.
4. Replenishes treatment products in treatment and dispensary areas and removes any items left behind by guests such as towels and robes, as needed. Ensures all areas are well stocked and ensures a high quality presentation of these items in preparation for the arrival of the next guest.
5. Ensures the locker room is fully equipped and all items are ready for guest use; including ensuring that individual guest lockers are compliant with locker room standards and expectations.
6. Creates a “Guest for Life” by providing each guest with the highest quality experience through personalized service by exhibiting a genuine sense of concern for the guest comfort and safety.
7. Models and upholds enterprise and department policies and procedures as well as standard operating procedures. Ensures day-to-day operations including product receiving, fulfillment, training/certification requirements, and compliance in accordance with applicable policies and procedures.
8. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
- High School diploma or GED is required.
- Minimum of one (1) year experience in customer service is required.
- Previous experience in a luxury spa or salon environment is preferred.
- Intermediate proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel is required.
- Must possess outstanding communication and interpersonal skills, and commitment to achieve a high level of guest satisfaction.
- Must be able to provide a genuine and sincere service experience in a friendly and professional manner.
- Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and/or health information from guests.
- An innate ability to communicate one-on-one with guests to provide optimal and intuitive service.
- Must be able to communicate effectively with guests, team members and management, both verbally and in writing.
- Ability to multi-task or handle multiple guests in a fast-paced, high demand environment is required.
- Working knowledge of spa services and products is preferred.
- Must have demonstrated experience working under pressure while meeting deadlines and goals.
- Must be comfortable working in both spa and casino environment.
- Ability to maintain a positive and professional demeanor under challenging situations.
- Must be willing to assist fellow team members with daily operations to support and contribute to the success of the spa.
- Must be able to work a flexible schedule including weekends and holidays.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
