Licensed Massage Therapist

The Spa Therapist is responsible for setting up treatment stations, greeting guests and explaining services, conducting pre-treatment consultations, promoting treatment products, and maintaining treatment rooms.   

Primary Responsibilities

·        Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.  

·        Set up treatment stations, ensuring all products and equipment are present and equipment is in working order.  

·        Greet guests, confirm services, and escort to treatment room.

·        Ensure medical releases are signed, as required.

·        Conduct pre-treatment consultations.

·        Explain draping procedures to guests and ensure they are followed.  

·        Conduct treatments.

·        Promote and sell treatment products according to guest needs and preferences.  

·        Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.  

·        Maintain positive and professional communication with all staff.  

·        Provide recognition to others, including co-workers, supervisors, managers, and directors.

·        Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. 

·        Ensure a healthy and safe work environment for co-workers and guests.

·        Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.  

·        Promote property outlets to guests.

·        Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.

·        Resolve guest complaints using property procedures.

·        Create a positive environment in which all employees have the ability to maximize their potential. 

·        Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.

·        Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.

·        Participate in Sound Check meetings on each shift.

·        Always smile and offer a warm greeting to all.

·        Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.

·        Take initiative to offer assistance throughout the property.

·        Operate ethically to protect the Hard Rock brand.  

·        Utilize programs designed to help Save the Planet.

·        Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. 

·        Perform additional duties as requested by department managers and supervisors.

·        Communicate with supervisors and managers to ensure that assigned duties are completed to standard. 

·        Coordinate operations with other departments, as needed.

·        Present a professional image to employees, guests, clients, owners, and investors.

·        Review and develop guest history records to enhance personalized service for repeat guests.

         Maintain confidentiality of guest, employee, and company information.  

Experience

Secondary school degree preferred and/or previous work experience in service for at least 1 year. Must be LMT.