Photo of AC Hotel Lansing, Lansing, MI

Front Desk Supervisor

AC Hotel Lansing

3160 E. Michigan Avenue
Lansing, MI 48912

156 Room Hotel
Géré par Concord Hospitality Enterprises
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Temps plein

Description

We are hiring a Front Desk Supervisor

Pay Scale- $18/hr.

🌟 Join Our Team! Passionate About Serving Others? We’re Looking for You! 🌟

Are you ready to be at the heart of our hotel, creating memorable experiences and leading a team dedicated to guest satisfaction? As a Front Desk Supervisor, you'll be the driving force behind our front desk team, shaping an environment where guest service and hospitality shine!

Imagine working where your proactive approach, responsiveness, and genuine care make all the difference in every guest’s stay. In this role, you’ll have the opportunity to lead, inspire, and create a cohesive team focused on delivering exceptional service, all while upholding our brand and Concord standards.

If you love connecting with people, guiding a team, and bringing positivity and a strong sense of responsibility to every shift, this is the perfect role for you! At Concord Hospitality, we pride ourselves on our supportive and inclusive culture, where everyone is valued and respected. Plus, many of our supervisors move up to Assistant General Manager within a few years!

Ready to take the next step in your hospitality career? We can’t wait to meet you!

Role Responsibilities:

  • Deliver exceptional, top-quality service to our guests at all times.
  • Efficiently check guests in and out with a warm and friendly approach.
  • Manage guest mail and messages in line with hotel procedures.
  • Build in-depth knowledge of hotel staff, room types, rates, amenities, and sales strategies.
  • Take reservation requests with accuracy and professionalism.
  • Answer calls with proper telephone etiquette, ensuring a seamless guest experience.
  • Coordinate room assignments and manage special requests effectively.
  • Monitor room availability and support AGM and GM in managing occupancy and restrictions.
  • Handle guest safe deposits with care, following established guidelines.
  • Maintain a clean, welcoming lobby and front desk area.
  • Be fully trained in emergency and security procedures to ensure guest safety.

Each responsibility is crafted to enhance the guest experience and support smooth hotel operations!

Why Our Associates Love Working with Us!

Here’s what makes Concord a great place to grow your career:

Outstanding Benefits (for Full-Time Associates)

We offer competitive wages and a comprehensive benefits package, including medical, dental, and vision plans, life insurance, short- and long-term disability options, a 401K plan, tuition assistance, and discounted room rates at Concord-managed hotels! Plus, we’re all about investing in you with ongoing training, development, and exciting career advancement opportunities.

Why Choose Concord?

At Concord, our culture is built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These values form the foundation of everything we do, ensuring a positive, supportive environment where everyone feels valued. With our “Associate First” philosophy, we don’t just say we care about our associates—we show it every day! We keep things fun with team events and on-property activities that let you know we’re glad you’re here.

If you take pride in your work and enjoy making a difference, then we’d love to hear from you! Join a company that cares about your growth and values your contributions. Ready to be part of an energetic, engaged team? Reach out now—your new career starts here!

We are an EEO employer (M/F/D/V) and maintain a drug-free workplace.

Publié Le 4 Novembre 2024

AC Hotel Lansing

Welcome To Ac Hotel Lansing University Area

European Style in Lansing Michigan State University Area

Step into modern design with a European vibe at the brand new AC Hotel Lansing, ideally located near Michigan State University (MSU) campus and just minutes to downtown Lansing and Eastwood Towne Center. Located within the Red Cedar development which includes restaurants, retail space, public park space and a connection to the Lansing River Trail. A refined design with an emphasis on technology brings 55" flat-screen Smart HDTV’s to each room and complimentary high-speed WiFi throughout. Our daily breakfasts at AC Kitchen will kick-start your morning with freshly baked croissants, artisan cured meats and assorted quiches. Maintain your healthy lifestyle in the heated Indoor Pool and the Fitness Center. We offer a Spanish twist with our breakfast and serve up tapas and expert local knowledge at our AC Lounge, featuring handcrafted cocktails and craft brews. Grab a glass of wine at Toscana steakhouse and market. Host your next successful meeting for up to 200 in our 3,796 sq ft of event and meeting space.