Catering Sales Manager

Job Description

The Catering Sales Manager is responsible for servicing all definite group business, which includes effectively up selling Food & Beverage (F&B) functions to maximize revenues. He/she is also responsible for establishing new accounts with social and corporate business as assigned by market (note: markets can change at any time) and soliciting F&B business from existing accounts. The Catering Sales Manager is the hotel representative to clients who rent rooms, meeting space and use F&B services. The person acts as a liaison for the client for all logistical planning and organizing.

• Solicit, negotiate, and book new and repeat business while adhering to prime time selling standards while maximizing banquet space to meet/exceed revenue goals.
• Manage the day-to-day relationship between the operations and the client, to ensure excellent service and smooth event delivery.
• Assist in planning client’s events while coordinating F&B activities.
• Function as Wedding Specialist and hotel representative for Wedding Planners and Wedding couples
• Ensure an optimal level of service, quality, and hospitality to our guests by being their hotel contact.
• Review and direct the work of outside contractors when needed while ensuring set-up and pricing meets hotel and corporate quality standards and customer satisfaction is achieved.
• Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
• Set solicitation goals with the Director of Sales & Marketing and meet or exceed solicitation goals and revenue goals.
• Develop current accounts & generate new business.
• Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.).
• Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs.
• Handle inquiry calls and outside sales calls. Follow through to completion of function(s).
• Maintain pricing integrity and propose upscale menus for all groups.
• Respond to guest complaints in a timely manner.
• Work with F&B managers and keep them informed of F&B issues as they arise.
• Maintain current information and monitor booking trends to produce forecast figures and month-end reports.
• Comply with weekly and monthly forecasting procedures.
• Log all calls and activities in Sales Force, Delphi FDC for activity tracking

Desired Qualifications

• College degree required
• Previous sales experience in a reputable hotel/ restaurant
• Thorough knowledge of hotel services and facilities
• Previously managerial experience in hotel/ resort sales
• 2-3 years of wedding sales experience.

Amara Resort and Spa is owned and operated by Northwood Hospitality. We offer a comprehensive benefits package including medical, dental, vision, an employee paid life insurance policy, employer paid short-term and long-term disability coverage, and additional supplementary insurance plans. Northwood Hospitality sponsors a 401k plan with a company match. At Amara, we believe it is important to have a work life balance. Full-time, eligible employees accrue vacation time, sick time, and are eligible to receive holiday pay. As a part of Northwood Hospitality, team members are eligible to receive discounts at other properties within the portfolio. Each and every day a team member arrives to work, they can expect a delicious, chef curated lunch provided free of charge. We believe our team members are empowered to act and make the right decisions. As such, we are committed to the growth and professional development of our team.

About Northwood Hospitality

At Northwood Hospitality, we understand that our people are the hallmark of our success.

• Integrity: We are honest, fair, accountable and respectful.
• Collaboration: We are better when we are together.
• Leadership: We are empowered to act and make the right decision for our guests and our business.
• Passion: We are passionate about hospitality and serving our guests with pride.
• Balance: We are focused on a balanced approach for our teams, families and communities.

We believe people are the most important assets.

• We understand the heart of our business is our team members.
• We believe in personal empowerment.
• We are driven in developing our talented teams.
• We accept personal responsibility for our actions and results.