Photo of Hampton Inn Dulles Airport South, Chantilly, VA

Guest Service & Sales Representative

Hampton Inn Dulles Airport South

4050 Westfax Drive
Chantilly, VA 20151

137 Room Hotel
Géré par B.F. Saul Company Hospitality Group
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B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 
This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.
Responsibilities:
    • Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 
    • Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
    • Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
    • Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Required Skills and Experience:
    • High school diploma or GED required.
    • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
    • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
Publié Le 4 Novembre 2024

Hampton Inn Dulles Airport South

Stay near Washington-Dulles International Airport.

Welcome to the Hampton Inn Washington-Dulles International Airport South hotel. Located just ten minutes from Dulles International Airport, our hotel offers a free airport shuttle service. Whether you’re here for business, in a group, or just for leisure, you’ll find comfort and convenience at every corner. You’ll also find plenty to do around the hotel, from playing golf to visiting the National Air and Space Museum. All the excitement of Washington, D.C. is only 45 minutes away.

Relax after a long flight with extra amenities at our Chantilly hotel. Plunge into the swimming pool, unwind in the whirlpool, or enjoy an invigorating workout at the fitness center. Catch up on work at the 24-hour business center or hold a meeting in one of our meeting rooms. Enjoy Hampton’s free hot breakfast, or, if you’re in a rush, pick up one of our free Hampton On the Run Breakfast Bags, available Monday through Friday. Retreat to a comfy guest room for a great night’s sleep on the clean and fresh Hampton bed®. Stay entertained on the road with free internet access in every guest room.

 

Hotel Facts

  • Located in Chantilly near the Dulles Expo center and in the heart of DC’s Wine Country
  • Near golf, dining, shopping, National Air and Space Museum and many other things to do in Chantilly
  • 10 minutes from Dulles International Airport with complimentary airport shuttle service
  • Indoor Pool - Open weekdays 5pm - 10pm and weekends 10am - 10pm
  • Well-equipped 24-hour business center and 1,081 sq. ft. of meeting space for corporate events

 

Included in Every Stay

  • Free hot breakfast
  • Clean and fresh Hampton bed
  • Free WiFi access in every room
  • Gym/fitness center use

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