Photo of Hyatt Vacation Club at Ka'anapali Beach, Lahaina, HI

Activities Manager

Hyatt Vacation Club at Ka'anapali Beach

180 Nohea Kai Drive
Lahaina, HI 96761

131 Unit Time-Share
Géré par Hyatt Vacation Ownership
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Temps plein
Hourly Rate: $1.00

Job Summary

Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.   

This is a non-exempt position and will be paid on an hourly basis with overtime in accordance with state and federal law. 

Salary range $62,400 $70,000   

Candidate Profile  

Education and Experience

  • High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.   

Or 

  • 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.   

Core Work Activities  

Managing Activities Team

  • Ensures staff is trained on all brand standard operating procedures.   
  • Administers and ensures employee adherence to corporate and local SOPs.   
  • Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).   
  • Demonstrates knowledge and proficiency in all safety and emergency procedures.   
  • Demonstrates knowledge and proficiency in the brand's accident prevention policy.   
  • Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.   
  • Fosters teamwork and communication among different departments.   

Developing, Coordinating, and Managing Property Events  

  • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.   
  • Monitors and directs concierge, boats, Kids Klub, and guest experience.   
  • Creates, organizes and implements activities for all age ranges.   
  • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.  
  • Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.   

Managing Departmental Budgets  

  • Manages wages and controllable expenses within budgeted guidelines.   
  • Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.   
  • Manages the department's budget in the areas of man hours and wages.   
  • Reads and comprehends operating statements and budget worksheets.   

Conducting Human Resources Activities  

  • Provides constructive coaching and counseling to employees.   
  • Supports the development, training, and mentoring of employees.  
  • Demonstrates knowledge of how and when to impose deadlines and delegate tasks.   
  • Motivates and provides a work environment in which employees are productive.   
  • Listens and responds to employee's needs.   
  • Manages group or interpersonal conflict situations effectively.   
  • Develops and manages hourly employees.   

Ensuring Exceptional Customer Service  

  • Provides excellent customer service.   
  • Determines guest's needs, and strives to meet these needs.   
  • Handles guest problems and complaints effectively.    

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Publié Le 2 Novembre 2024

Hyatt Vacation Club at Ka'anapali Beach

A stunning paradise along Maui’s shore.

Welcome to your idyllic Hawaiian escape. Set on a dramatic 1,800-foot stretch of oceanfront shoreline, this sanctuary surrounds you with warm tropical breezes, azure blue skies, and breathtaking views of the Pacific Ocean and West Maui Mountains. Make the most of this coveted location by lazing in the heated infinity pool, zero-entry lagoon pool, or on the beach in a comfortable cabana. Or enjoy scenic strolls to nearby Whalers Village and historic Lāhainā Town and participate in our Inspired Experiences for a memorable time away.