Complex Director of Sales

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

The Complex Director of Sales drives revenue generation through aggressive goal setting, team motivation, and proven sales strategies at our dual branded hotel.  They support client needs throughout the process, and book repeat business by exceeding client expectations.  Keen understanding of market trends, intuitive networking, and adept negotiation skills are necessary for success as a Complex Director of Sales.  The primary role of the Complex Director of Sales is to lead both hotels' profitability through an innovative and entrepreneurial spirit, develop and execute a strategic sales and marketing plan, motivate the sales team to exceed targets, and achieve revenue and market share goals.

What you'll be doing...

• Using business tools and first-hand observation, analyze market competition, market trends, and identify client needs. 
• Provide strategic, data-based revenue management plans for the hotel including rate development, establishment of group thresholds, space utilization, demand analysis, market mix management, and deployment strategies 
• Proactively solicit and secure business from new and prospective clients using proven sales strategies aligned with the hotel’s brand and vision. 
• Provide collaboration, mentorship, coaching, and training to hotel sales team, continually assessing strengths and opportunities of team members. 
• Ensure effective utilization of selling guidelines to maximize revenue contribution from all segments, employing cross-segment selling strategies when needed. 
• Coordinate and facilitate sales calls with the hotel and corporate teams 
• Book and coordinate meetings and events.   
• Manage client contract process including negotiation, provisions, supplemental solution selling, and contract generation, capturing all information necessary for execution and billing. 
• Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction. 
• Engage in purposeful communication and build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and unrealized needs. 
• Promote hotel brand loyalty programs, encourage client participation, and offer special rate packages and upgrades when appropriate. 
• Effectively communicate with hotel departments to ensure timely and accurate delivery of client expectations, fulfillment of needs, and challenge resolution. 
• Represents the hotel at travel shows and industry events.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Other duties as needed 

Success factors...

Experience & Education: 

• 5+ years of sales experience 
• Hotel sales experience 
• 2-3 years business travel sales experience preferred 
• Delphi, Salesforce, or similar CRM experience strongly preferred 
• Hilton OnQ experience strongly preferred 
• 4-year degree in hospitality management, sales, or related field preferred, or equivalent experience and education 

Communication:

• Exceptional verbal and written communication skills, including electronic communication
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday
• Lift, lower, and maneuver up to 10 pounds occasionally
• Manual dexterity and repetitive motions required throughout workday

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.