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Front Desk Supervisor

Courtyard Austin North

12330 N Interstate 35
Austin, TX 78753

145 Room Hotel
Géré par HHM Hotels
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Compensation: $18.00 to $19.00 per hour, Temps plein

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context 

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 1 Novembre 2024

Courtyard Austin North

Welcome To Courtyard Austin North/Parmer Lane

Find comfort at our hotel in North Austin near Parmer Lane

For an award-winning stay and a great location just off I-35, choose Courtyard Austin North/Parmer Lane for your next business trip or weekend getaway. Our hotel places you in the Tech Ridge Center neighborhood, convenient to Samsung, Tesla, Dell, and IBM. If you're here with a sports team, Round Rock Sports Center is about 10 minutes north. We're also close to The Domain, downtown Austin, and The University of Texas. After a day visiting UT, playing games at Round Rock, or meeting at nearby Tech Ridge companies, return to our hotel for happy hour at The Bistro. You can take a dip in our indoor pool, work out in our fitness center that's open 24 hours, or wind down in your room with a mini fridge. In the morning, head to the restaurant for breakfast and a cup of Starbucks® coffee while you plan your day using free Wi-Fi. On a corporate trip? Use one of our lobby's individual media pods for a quiet place to work, or take a seat at The Bistro's communal table for a quick session with colleagues. 

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