PRIMARY OBJECTIVE OF POSITION:
Distribute clean uniforms to colleagues, receive soiled uniforms and ensure proper cleaning of such. Coordinate cleaning of guest and hotel management laundry/dry cleaning, assists with mending of uniforms, operates small washing machines and coordinates and maintains cleanliness in laundry area workspace.
RESPONSIBILITIES AND JOB DUTIES:
Collect dirty uniforms and issue clean uniforms to designated colleagues.
Legibly document information on uniform slips and distribute accurately.
Legibly document information on uniform cards for new colleagues; issue and make necessary alterations for new colleague uniforms.
Size, issue and properly document uniforms for temporary/part time colleagues.
Issue designated cleaning rags/service towels to F&B colleagues; transport soiled cleaning rags to Laundry for cleaning. Maintain designated par levels.
Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by Service Company.
Inspect condition, charges and number of cleaned items received from service company; resolve any discrepancies.
Organize all cleaned laundry/dry cleaning and uniforms into designated order and racks.
Monitor and maintain the orderly and clean condition of the uniform room.
Remove substandard uniforms from circulation and reassign replacements.
Monitor and maintain accurate records of all assigned and unassigned uniforms.
Distribute all paperwork to designated colleagues/departments.
Process guest requests for pressing and minor repairs of clothes as assigned.
Attend to all sewing requirements for the guests and consult any doubts with them when necessary.
Work with little or no supervision.
Coordinate pick up of soiled hotel linen and delivery of cleaned hotel linen from laundry Service Company.
Inspect condition, charges and amount of cleaned hotel linen received from Service Company; resolve any discrepancies.
Issue designated table linens to F&B personnel according to departmental procedures (if applicable).
Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager.
Maintain close liaison with laundry Service Company to ensure the service provided meets the hotel's standards.
Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
Monitor and maintain designated supply levels.
Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
Promote positive relations with guests and employees.
Successful completion of the training/certification process.
Complete inventory of uniforms and hotel linens as assigned.
Complete special projects involving mending/sewing as assigned.
Sorting and documenting dirty and clean hotel linens.
SPECIAL SKILLS REQUIRED:
- Ability to do basic arithmetic.
- Basic knowledge of sewing and tailoring repair work.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness. work with a minimum of supervision.
EDUCATION REQUIRED:
High school diploma or equivalent preferred.
EXPERIENCE REQUIRED:
Previous seamstress/tailor experience preferred.
LICENSES OR CERTIFICATES:
None needed.
EOE, Including Disability/Veterans
Publié Le 1 Novembre 2024