Hotel & Restaurant Marketing Manager

The benefits…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

As a key member of the Drake Oak Brook, Autograph Collection Sales & Marketing team, the primary goal of is to drive revenue and awareness for the property. This position will support the hotel's efforts to deliver outstanding guest service, uphold the brand pillars and create brand partnerships. Under the guidance and direction of the Director of Sales and Marketing, this position will primarily be creating and working property activations, assisting with social media across all platforms, ideating and working on brand partnerships, activations and new ways to elevate the Drake to the next level.  

We are looking for a dynamic go getter who is excited to have a blank canvas and be a part of a highly functioning team promoting a historic and iconic hotel, outlets and brand. This position will be hands on and working in tandem with operational departments of the hotel to continue to create/ capture content, execute activations, marketing events, hotel marketing collateral, explore brand partnerships and online presence to drive awareness for the Drake Oak Brook. Some Saturdays and evenings will be required.

What you’ll be doing…

• Manage social media including Instagram, Tik Tok, and Facebook. Content creation and photo imagery for posts, videos, stories etc….
• Graphic Design
• Photo shoots
• SEO, Meta and Google Analytics
• Maintaining all online site and both brand and vanity sites
• Be the property expert on brand standards both for Marriott, Autograph Collection and the Drake Oak Brook.
• Assist in marketing all areas of the hotel (guest room collateral, special menus, promotional materials, hotel cross-marketing including elevator signage, check-in collateral, activations and events etc.) as well as developing community partnerships and events to drive business
• Coordinating a minimum of one quarterly community related event.
• Attend weekly property marketing meetings
• Assist with the ideation of the property activations.
• Be the liaison between marketing and operations to execute all activations. Be present at the activations including but not limited Brunch with Santa, Annual Tree Lighting, Specialty High teas etc.
• Communicate all details of all activations in written form through our events system to all departments.
• Work with the DOSM to identify need dates and assist in creating promotions creative assets to drive revenue and capture over these dates.
• Coordinate development and execution of photography shoot lists, collect usage rights, and manage internal storage and distribution of imagery. Act as the liaison on the shoot day.
• Responsible for managing automated email campaigns.
• Maintain meeting minutes for marketing meetings and calls
• Monitor and maintain up-to-date content on hotel and all outlets doing periodic website and platform audits to ensure correct information
• Monitor and maintain up-to-date content on listings including Google, TripAdvisor, Yelp and other property listing sites. Maintain one channel per month performance audit to seek and correct misinformation
• Ensure up-to-date website content and management, including homepage alerts and pop-ups, “happenings” pages to promote our marketing activities, trackable links and reservations links and menus + days/hours of operations
• Maintain and publish updated restaurant, banquet and outlet menus for online listings including seasonal and event menus
• Administrative Duties and Relationship Management:
• Pull and distribute channel audit reports for hotel and restaurant listings
• Manage digital assets (photography, 3D tours and video) for the hotel and outlets
• Facilitate design and ordering of property print collateral

Success factors…

Experience & Education:

• Experience with an emphasis on social media, website, activations, and events a plus
• Photography
• Experience in the travel, tourism, and hospitality a plus
• Experience marketing independent and lifestyle hotels a plus
• Experience in food and beverage a plus

Communication:

• Highly organized with strong communication skills and a teamwork style to accomplishing goals
• Organization Skills, attention to detail and ability to multi-task required
• Performance focused
• Strong analytical skills with the ability to evaluate various options and quickly make recommendations
• Must be self-motivated and able to meet multiple deadlines
• Must be able to manage multiple projects in a fast-paced, deadline-driven environment

Physical:

• 8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday
• Lift, lower, and maneuver up to 10 pounds occasionally
• Manual dexterity and repetitive motions required throughout workday

First Hospitality…

First Hospitality is a nationally recognized hospitality investment, development, and management company. Founded by Stephen L. Schwartz in 1985—the company operates and owns properties throughout the United States with a portfolio of over 50 properties across 22 brands. First Hospitality credits its success to its award-winning, people-focused culture, which delivers outstanding guest experiences, high associate engagement, and superior financial performance. Frequently recognized as industry leaders and sought after by investors and guests alike, the company ranks among top employers and operates acclaimed hotels and restaurants, including multiple AAA Four Diamond properties. First Hospitality redefines industry standards; its vertically integrated platform provides immersive hotel and food and beverage experiences and world-class investment, development, and third-party management services.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.