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Surveillance Officer

Desert Diamond Casino Sahuarita

1100 W. Pima Mine Road
Sahuarita, AZ 85629

Casino
Géré par Desert Diamond Casinos
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Position Summary

Under direct supervision of the Surveillance Supervisor, protects the assets of the Tohono O’odham Gaming Enterprise, guests, and team members from cheating, theft, advantage play, and ensures all rules, regulations, policies and procedures are adhered to and followed by utilizing Surveillance equipment. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Monitors all areas and utilizes surveillance equipment and applications to ensure the safety of guests and team members, the assets of the Enterprise and the integrity of the games. 
  •     Monitors for adherence to Internal Controls and Title 31 requirements.
  •     Documents daily and routine events into database using Daily Logs.
  •     Generates Incident reports for significant events. 
  •     Conducts checks of surveillance equipment to ensure proper function.
  •     Conducts reviews for financial variances, property damage, team member performance, guest behavior, gaming discrepancies, criminal activities, lost items and outside agency requests. 
  •     Conducts in-depth thorough investigations.
  •     Assists with investigations conducted by the Gaming Office or Law Enforcement Agency as requested. 
  •     Completes detailed reports summarizing their investigations.
  •     Provides investigative results to Human Resources as requested.
  •     Reports all gaming irregularities, criminal and suspicious activities to the shift Supervisor and the Gaming Office.
  •     Completes Observation Reports for any violations of the Employee Handbook, Compact or Departmental Internal controls. 
  •     Monitors the Slot tracking system and acknowledge audible alarms and alerts.
  •     Conducts required scans of table games.
  •     Monitors the gaming floor and bar areas for banned and underage guests.
  •     Monitors cash handling operations in gaming and non-gaming areas.
  •     Audits transactions utilizing the Point of Sales application system. 
  •     Utilizes the Point of Sale database for investigative information.
  •     Attends required training sessions and meetings.
  •     Completes routine assigned testing.
  •     Conducts player analysis using card counting skills to identify advantage play.
  •     Calculates and verifies payouts, and commission amounts.
  •     Maintains a good working knowledge of the house rules for each game offered. 
  •     Monitors assets being escorted to Table Games, kiosks and ATMs, Bingo Money room, Cardroom Cage and various other areas of the Enterprise.
  •     Monitors prize drawings.  
  •     Answers phone and radio calls. 
  •     Monitors Gaming Drop and Count Process as well as emergency drops.
  •     Monitors sensitive key (Level-1) removal.
  •     Monitors the Alcohol sweep.
  •     Provides camera coverage and monitor required jackpot payouts. 
  •     Provides camera coverage for Slot employees entering gaming machines.
  •     Provides camera coverage for Security personnel during medical or emergency situations as well as ID or welfare checks. 
  •     Provides photos, digital evidence and reports pertaining to Title 31. 
  •     Dispatches Security personnel to areas as needed.
  •     Maintains good communication and positive and professional work environment.
  •     Contributes to a team effort and accomplishes related results as required.
  •     Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High School Diploma or GED, plus one (1) year of recent casino experience or two (2) years of law enforcement, security or loss prevention experience required. Experience with surveillance audio and video equipment and knowledge of gaming operations preferred. Candidate must pass a basic Math and Situational Questionnaire assessment. Must be 18 years of age or older. No felony, theft, assault or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Knowledge of investigative procedures and techniques.
  •     Maintains knowledge of Internal Controls for each department.
  •     Knowledge of cheating, theft and fraud detection.
  •     Ability to operate surveillance equipment.
  •     Ability to communicate, read, and write clearly in Basic English.
  •     Ability to demonstrate outstanding guest service at all times.
  •     Ability to solve practical problems.
  •     Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 
  •     Ability to operate a two-way radio.
  •     Ability to learn all in house casino games.
  •     Ability to learn Blackjack card counting techniques.
  •     Maintains an expert knowledge of all Casino games and house rules for Blackjack, Spanish 21, Poker, Ultimate Texas Hold Em’, Three Card Poker, Pai Gow and any variations and side bets offered.
  •     Ability to communicate effectively in English both verbally and in writing.
  •     Possess basic math skills of adding, subtracting, multiplying, dividing and percentages.
  •     Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
  •     Ability to multi-task.
  •     Ability to work any shift assigned.
  •     Ability to work in a stressful fast-paced environment.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

    Work Environment

    Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or work weekend is required. Extended hours and irregular shifts may be required.    

    No Transfer Policy

    The Surveillance Department has adopted a policy that prohibits Surveillance employees from transferring to any department regardless of location. 

    Due to the knowledge of camera locations, camera types, camera limitations, and areas of coverage along with an in-depth knowledge of investigative techniques and the internal processes of the money handling departments of the Enterprise, Surveillance personnel who resign or are involuntarily terminated are ineligible to accept a money handling position for the Enterprise for a minimum of one year unless approved by the Director of Surveillance.

    • Publié Le 31 Octobre 2024

    Desert Diamond Casino Sahuarita

    Desert Diamond Casino Sahuarita  features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games. The Sportsbook offers wall-to-wall screens and food & beverages at the Sports Bar. 

    Food & Beverage offers two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor.

    The property provides high-tech banquet & catering, conference and business meeting rooms which can accommodate 20 to 300 guests. The Diamond Center is ideal for a gathering of up to 2,400 guests. The Plaza accommodates outdoor events. 

    Desert Diamond Casino Sahuarita is a local casino where the area residents have come to count on the excellent guest service and friendly team members. Our guests know us by name, and we know them.  

    Our opportunities are diverse - if you're interested in gaming, there are openings in slots, sports betting, and table games.  If your expertise is in F&B, we have positions in varied food outlets and culinary.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

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