Housekeeping Manager

Housekeeping Manager

Job Overview

The Housekeeping Manager is responsible for supervisory duties in the Housekeeping Department. These duties include but are not limited to: inspecting guest rooms, training new staff members, assisting with department inventory/upkeep of supplies, assisting with guest rooms, public space and laundry area upkeep. This position requires attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Essential Functions

●Approach all encounters with guests and associates in a friendly service-oriented manner.

●Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.

●Maintain high standards of personal appearance and grooming.

●Order cleaning supplies according to budget and occupancy standards.

●Inspect staff's work performance within the assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.

●Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked.

●Ensure records of daily assignments are completed, signed off on and updated in the property management system.

●Maintain the key control system.

●Supervise all staff in Housekeeping holding them accountable and responsible for their work performance.

●Submit proper documentation regarding poor work performance misconduct, excessive absenteeism, lateness and improper attire to the General Manager.

●Ensure that associates are at all times attentive, friendly, helpful and courteous to all guests, managers and other associates.

●Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.

●Monitor cleanliness and orderliness of Room Attendants' carts, linen closets control closets stairways and landings.

●Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the General Manager daily.

●Oversee proper and constructive training of Room Attendants.

●Motivate coach and counsel staff as necessary.

●Collect all keys and assignment sheets daily at the end of the shift.

●Attend meetings as required by Management.

●Ensure completion of regular maintenance and cleaning projects

●Monitor all V.I.P.'s special guests and requests.

●Perform any other duties as requested by Management.

Qualifications

●A true desire to satisfy the needs of others in a fast-paced environment.

●Refined verbal and written communication skills

●2 years of housekeeping management experience

●Ability to stand for long periods of time and walk moderate distances

●Must be able to work a flexible schedule, including weekends and holidays