Promotions Coordinator

Age Requirement: 21 years or older

Position Summary:

Responsible for developing, coordinating and implementing promotions and special events to maximize the Isleta Resort and Casino and its entities’ revenue. All while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. 

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Assists the Promotions Manager in developing, coordinating and implementing promotions and special events for the Isleta Resort and Casino and its entities. 
• Investigates and implements new and exciting promotions and special events.
• Reports the effectiveness and profitability of all special events and promotions in a timely manner.
• Maintains tasks, timeliness, and calendars schedules for upcoming promotions, special events, and direct mail events.
• Establishes and maintains vendor relationships when coordinating, promoting, and producing on-site promotions and special events
• Coordinates all staff members and or volunteers needed for special events and promotions.
• Sets up and executes promotional events and giveaways.
• Works directly with Purchasing to order items and supplies for all promotional giveaways and maintains accurate inventories.
• Develops employee communication materials and promotional rules.
• Creates tag codes, promotional ID’s, and prize IDs for all promotions in the Players Club and associated systems, such as kiosks.
• Communicates with applicable departments when coordinating special events and promotions.
• Investigates, locates, and purchases all supplies and materials for all special events and promotions.
• Responsible for all creative work orders related to the promotional event.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Ensures an open and welcoming atmosphere that promotes skill enhancement. 
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Responsible for basic information on all promotions and special events to the public as well as Isleta Resort and Casino employees. 
• Assists and participates in marketing functions as required.
• Occasionally performs duties of subordinates and other duties as need.   

Accountability and Supervision:

None

Education and Experience:

• High School Diploma or General Education Degree (GED) equivalent, required.
• Associates degree in Marketing, Public Relations, or related field, preferred.
• Two (2) years Communications, Advertising, or Casino Promotions experience, required.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities:

• Must possess and exhibit a positive attitude towards internal and external guests at all times. 
• Must be able to take direction and feedback well.
• Must possess the ability to make sound and accurate decisions.
• Must possess strong computer skills and be able to operate Microsoft and Casino Marketplace Database applications and software.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar. 
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must possess strong critical and analytical thinking skills.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must possess strong public speaking skills.
• Must stay current on market place conditions to include all competitors, entertainment, promotions and special events.

Physical Demands and Work Environment:

• Must be able to lift, move, and place 25 pounds.
• Must be able to sit, stand, and/or walk extended periods of time.

Working Conditions:

Work is generally performed in, both, a Casino setting with exposure to second-hand smoke and a high noise level, and a high paced office setting; occasionally may be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.