Guest Service Agent
Position Summary
Under direct supervision of the Front Desk Supervisor, greets and escorts incoming Hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of Resort points of interest, entertainment, and attractions.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Greets, assists with luggage and escorts guests to rooms.
Projects a positive and out-going image to guests.
Provides information pertaining to services and facilities.
Assists guest with any special requests, such as directions or travel arrangements.
Inspects guest’s room to ensure furnishings are in order and supplies are adequate.
Explains features of room such as operations of radio, television, and night-lock, and how to place telephone calls.
Delivers messages and run errands for the guest within the facilities.
Picks up/delivers articles for laundry from/to guest room(s).
Delivers packages, suitcases, and trunks.
Delivers amenities to guest rooms.
Keeps the Lobby clean, neat and organized at all times.
Enters in messages and package delivery information into hotel PMS.
Contributes to a team effort and accomplishes related results as required.
Picks- up trash on the floor, chairs, sofas when working through out the property.
Performs other duties as required.
Minimum Qualifications
Education and Experience:
High school diploma or GED. One year customer service experience is preferred. Must be 18 years of age or older. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:
Knowledge, Abilities, Skills, And Certifications
Knowledge of principles and practices of customer service.
Knowledge of computer utilization in business operations.
Knowledge of surrounding areas and points of interest.
Ability to work a flexible schedule to include weekends and holidays.
Ability to communicate, read, and write clearly in basic English. Bi- lingual in English/Spanish helpful but not required.
Ability to demonstrate outstanding guest service at all times.
Ability to maintain confidentiality.
Ability to present oneself in a professional appearance and manner.
Ability to apply basic mathematical skills.
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
Ability to be welcoming and courteous.
Ability to interpret a variety of instructions furnished in written and oral form.
Skill in providing outstanding guest service.
Physical Demands
While performing the duties of this job, the employee is required to stand; use hands and fingers, to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 75 pounds and push a cart weighing up to 150 pounds:
Work Environment
Work is generally performed outdoors and in a Hotel setting a moderate noise level. Evening, holiday and/or weekend work are required. Extended hours and irregular shifts are also required.
Desert Diamond Casinos
Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.
An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.
Our gaming properties include:
Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.
Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.
Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.
Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.
You can get a job anywhere, but Desert Diamond Casinos offer you a career!
Incredible Work Environment:
We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.
Corporate Culture:
Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.
Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.
Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.
Why you’ll love working in Arizona:
https://moving.tips/city-guides/reasons-to-move-to-arizona/
