Shuttle Driver / Bellperson

Description

Find us within a few miles of Newport Beach, South Coast Plaza, and the Irvine Spectrum shopping centers. This is the perfect position for those who like to drive and transport guests in a safe and timely manner.  Our property has 306 guest rooms with over 22,000 square feet of event space and 8 meeting rooms.

This is a Part Time position working AM hours. Shifts are primarily on Saturday and Sunday mornings.

Our guests already know Hilton is a great place to stay. Now, with recent awards, we are able to illustrate how great Hilton is to work!

 #1 Workplace to work for in the United States 2023

#1 Workplace to work for in the world 2023

 Requirements:

• Ability to work morning shifts on weekends and holidays
• Must have a Class C California's Driver's License and Class B with a passenger endorsement
• Past driving and hotel experience is preferred but not required. 

Description:

A Shuttle Driver / Bellperson is responsible for transporting customers to/from our Hilton Irvine/Orange County Airport property utilizing company provided vehicles as well as assisting customers with the transferring and storing of luggage and responding to guests requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing:

A Shuttle Driver / Bellperson is responsible for transporting customers to/from our Hilton Irvine/Orange County Airport property utilizing company provided vehicles as well as assisting customers with the transferring and storing of luggage and responding to the guests requests in the hotel's continuing effort to deliver outstanding guest services and financial profitability. 

• Drive property-designated vehicles to transport guests to and from local airport
• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and features
• Respond to guest inquires and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Assist in the maintenance, appearance and functionality of equipment

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: