Dual Front Office Agent

Winston Hospitality is looking for Guest Service Representatives for its dual-branded 363 room AC Hotel by Marriott and Element by Westin in San Antonio, TX. 

If you enjoy wearing a smile and making others feel special, this is the position for you! We are seeking service professionals with a passion for providing outstanding service and creating memorable customer experiences.

Our Mission
Our mission is to delight and surprise our guests at every encounter. This starts by treating our associates like family, and fostering an environment built around creativity, teamwork and collaboration.

Job Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Properly answer phones regarding guest requests, reservations, maintenance, etc. and handle accordingly
• Ensure clients are properly greeted upon their arrival and departure
• Actively listen to and resolve complaints
• Multi-task between multiple programs efficiently 
• Ensure all complaints/requests are registered on portal
• Inform clients of our hotel services
• Promote all hotel amenities, conveniences and programs offered
• Ensure guest satisfaction is met
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients
• Maintain relationships with local businesses and build partnerships to enhance the guest experience
• Hotel Experience Preferred   

Benefits

Full-time employees are eligible to participate in the company medical, dental, vision, life and 401K plans. Paid vacation and personal time off.

Notice

Standing, bending, stooping, and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.