Front Desk Supervisor

Unleash Your Leadership Potential at the Courtyard Boston Marlborough

Are you looking for a rewarding career in hospitality, one that allows you to mentor a dynamic team and deliver unforgettable guest experiences? If that strikes a chord, then consider joining us as a Front Desk Supervisor at the Courtyard Boston Marlborough, located in the vibrant city of Marlborough, MA - a place that brims with history, culture and lifestyle.

Our T.E.A.M Culture

We’re not just a team, we’re a T.E.A.M - Together Everyone Achieves More. Our culture motivates and encourages you to achieve “MORE” every day. We aim to create an environment where you’ll love what you do and discover new reasons to love it even more each day!

Professional Growth Awaits You

Looking to plant your roots and grow within a prospering establishment? Our Management Development Program could be your next big step! This program aims to cultivate the leaders of tomorrow from our talented associates of today. There's potential for you to step into a management role in less than a year!

Here’s how your career path could look: Front Office Manager → Operations Manager → Assistant General Manager → General Manager. What’s Your More?

Our T.E.A.M Benefits

Being a part of our T.E.A.M comes with a range of benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• Team and travel discounts
• Vacation/Well/Holiday Pay
• Career advancement opportunities
• Referral bonus program

Your Role

As a Front Desk Supervisor, you will be involved in:

• Managing Front Desk operations to ensure excellent guest service, room availability, cost controls and overall profitability.
• Mentoring and coaching team members for their performance enhancement.
• Overseeing guest satisfaction reviews and implementing improvements accordingly.
• Responding to guest inquiries, requests and issues in a timely and friendly manner.

Requirements

To be successful in this role, you need:

• 1-2 years supervisory experience in a hotel environment
• Marriott brand experience is ideal 
• Two-year college degree or equivalent hospitality experience
• Proficiency in software applications, especially Microsoft Office and hotel-specific platforms
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Effective verbal and written communication skills
• High energy with strong leadership and motivational skills
• Exceptional customer service skills
• Ability to multitask and work under pressure
• Availability to work varied hours including nights, weekends, and holidays

Full-time positions are benefits eligible including time off, travel discounts, medical and other insurance options.

At Courtyard Boston Marlborough, we believe in promoting from within and we're committed to creating a positive and productive work environment. So why wait? Join us and step into a role that promises professional growth and rewarding experiences in the beautiful city of Marlborough, MA.