Photo of Courtyard Boston Marlborough, Marlborough, MA

Front Desk Supervisor

Courtyard Boston Marlborough

75 Felton Street
Marlborough, MA 01752

202 Room Hotel

Management Development Program, TEAM discounts and more!

Lead a Dynamic Team at Courtyard Boston Marlborough as Front Desk Supervisor!
Compensation: Competitive, Temps plein

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!  

T.E.A.M = Together Everyone Achieves More 

About the Role: As Front Office Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences.    

Advancement Opportunities and Professional Career Path: 

• Front Office Manager • Assistant General Manager • General Manager 

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates? 

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year!  What’s Your More? 

TEAM Benefits: 

  • Health/Dental/Vision/Life/Voluntary Insurance  
  • Management Development Program  
  • TEAM and Travel Discounts  
  • Vacation/Well/Holiday Pay  
  • Career Advancement Opportunity  
  • Referral Bonus Program  
  • Free Onsite Parking 
  • We are conveniently located within walking distance from multiple transportation stations for easy commuting 

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.   

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!  

 Responsibilities:  

  • Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation 
  • Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process 
  • Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly 
  • Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns 

Requirements:  

  • 1-2 years' supervisory experience in a brand hotel setting or luxury hotel environment 
  • Marriott brand experience is highly preferred 
  • Two-year college degree or equivalent hospitality experience 
  • Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack) 
  • Fluency in English: additional languages preferred. Spanish language skills are beneficial 
  • Excellent verbal and written communication skills High energy with effective and influential people skills. Positive attitude and the desire to motivate others 
  • Strong leadership skills 
  • Superior interpersonal and customer service skills 
  • Reliable with the ability to multi-task and work under pressure 
  • Full availability is required, must be able to work a flexible schedule including nights, weekends, and holidays 
Publié Le 18 Novembre 2024

Courtyard Boston Marlborough

Discover Newly Renovated Modern Comfort

With an unparalleled location, and a range of fantastic amenities, the newly renovated Courtyard by Marriott Boston Marlborough offers the best in service for business and leisure travelers. We're moments away from great attractions like the Apex Center, the New England Sports Center, and Solomon Pond Mall. Settle in to your modern room or suite, which now boasts newly renovated interiors and is fully furnished for your comfort. Enjoy the latest in entertainment with large new smart screen TVs, along with perks like free Wi-Fi access and plush pillowtop bedding. Start or end your day here in Marlborough with a meal at our on-site Bistro restaurant or fit in a workout in the hotel gym. If you're planning an event in Marlborough, you'll appreciate our flexible 8,000 square feet of venue space and full-service catering. Whatever your reason for visiting, we look forward to making you feel at home at the Courtyard Boston Marlborough.

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