The Housekeeping Supervisor is responsible for the operation of the Housekeeping Department during assigned shift. Direct supervision includes: Housekeeping Clerks, House Persons and Guest Room Attendants. The top priority of the Housekeeping Supervisor is to assure a superior guest experience, in terms of cleanliness of the hotel facility. This job plays a critical role in achieving the product goals of Cache Creek Casino Resort and in the development of people and experience.
Directly supervises 30 employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
High school diploma or general education degree (GED); Minimum requirement 6 months of previous supervisory experience in housekeeping and/or 6 months supervisory experience in a similar environment. Must have basic knowledge of leadership and supervisory skills and techniques, outstanding guest and employee relations skills, and the ability to remain calm and poised under pressure.
Ability to read and comprehend simple instructions, short correspondence, reports and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Position holder will need to read and interpret written instructions and employee handwriting. Ability to communicate using business tools (e.g. email, radio, phone etc.).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve and handle situations involving several variables and resolve using provided guidelines and good judgment.
Must be at least 21 years of age
Cache Creek Casino Resort Tribal Gaming License
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee will be required to monitor employee performance, often through visual inspection. The employee will be expected to be able to visually distinguish among varying levels of cleanliness and colors.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and second-hand tobacco smoke. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. The employee will be required to spend a great deal of time indoors, in and around cleaning chemicals and supplies.
Cache Creek Casino Resort is owned and operated by the Yocha Dehe Wintun Nation in Brooks, California. Since its humble beginnings as a bingo hall in 1985, Cache Creek Casino Resort has become one of Northern California's largest casino-resort destinations. Located 40 miles northwest of Sacramento and 80 miles from the San Francisco Bay Area, it features over 2,300 slot machines, more than 80 table games, 659 four-diamond luxury hotel rooms, 11 restaurants, a full-service spa, extraordinary entertainment in a 1,375-seat Event Center, and an 18-hole championship golf course.
In April 2023, Cache Creek Casino Resort was recognized as one of America's Greatest Workplaces for Women 2023 by Newsweek and Plant-A Insights Group.
Brooks is a great place to live! Click here to read more!
Meet Our General Manager in our Video:
https://youtu.be/C575x7kQqSU