Restaurant Manager

The Restaurant Manager is responsible for the overall success of the El Chorro Dining experience, including dinner shifts and brunch shift, in support of and reporting to the Assistant General Manager. Priorities and responsibilities for this individual include involvement in hiring, service & standards training, pre-shifts/daily's, overall customer experience, purchasing, quality assurance, driving revenue, labor scheduling and control and maintaining cost ratios and profitability of this outlet.

• Interview, select, train, coach and hold accountable all Outlet associates for Genuine Hospitality service and performance, adhering to a high level of standards, and efficient operation of the outlets.
• Assist in driving revenues through training, consistency, attention to detail, upselling and recognition programs.
• Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count, resort information, and menu highlights and changes.
• Ensure daily floor coverage, support and assist in guest satisfaction.
• Interact positively with customers promoting resort facilities and services.
• Resolve problems above and beyond expectations of involved parties. 
• Answer telephone calls with a smile, coordinate and accurately document reservations through the Yelp reservation system. 
• Work closely with the Chef de Cuisine to expedite service, hold daily pre-shift meetings, communicate with outlet associates, and service special events in the restaurant. 
• Maintain rapport with all departments and attend relevant meetings.
• Move through outlets and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. 
• Verify temperatures, ensure appearance standards, and verify preparation methods are to look book standards. 
• Work closely with property leadership/People & Culture to ensure all staff is trained in food safety processes. 
• Give guidance toward improvement and make necessary adjustments for consistency.
• Talk to guests on the floor to ensure quality of food and service standards are met and exceeded.
• Develop relationships to create guest loyalty and positive service scoring. 
• Assist in controlling payroll and costs (minimize loss and misuse). 
• Cash handling, safe cash audits and processing cash deposits from service staff and properly recording them.
• Utilize POS to accurately record revenue, place orders, run reports and communicate effectively.
• Ensure maintenance of equipment by calling for repairs and training staff on proper use.
• Provide clean and safe work environment by ensuring the shift opening and closing responsibilities are completed.
• Maintain cleanliness of all outlets and monitor cleanliness during the operation of these outlets.
• Any other tasks as assigned by the Assistant GM, General Manager or Owner.

Education:  Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.  High School Diploma required. College degree preferred.

Experience: Position requires a minimum of 3 to 5 years previous Food & Beverage management experience; restaurant experience required; resort experience highly preferred.

Certificates or Licenses:  Maricopa County Food Handler’s and Manager’s card and Arizona Title IV alcohol certification. CPR certification is preferred.

Knowledge, Skills, and Abilities:  Demonstrated experience and accomplishment in leadership and mentorship; Superior service and training skills; computer/POS savvy; fine dining / food & beverage knowledge and passion; and ability to communicate with credibility, enthusiasm, diplomacy, personality and confidence.

Personal Characteristics:

• Behaves ethically, honestly, and leads with a hands-on, appreciative and detail orientated style.

• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language

• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

Attendance as scheduled is a critical element in all positions at El Chorro.

El Chorro’s leaders and associates believe each guest (internal and external) should be treated with respect, kindness, and professionalism. We believe that “Making Space for Genuine Hospitality” is our purpose, enticing our guests to return again and again. To be successful at El Chorro, associates must embrace our Purpose, Pillars and 21 Service Essentials. This includes being hands on and heartfelt, sincere and focused, collaborate and curious, and conscientious, possessing and demonstrating a high level of care and attention to internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property and company.