Bingo Admissions Clerk

AGE REQUIREMENT: 21 years or older

Position Summary:

Responsible for maintaining, controlling, and accounting for Bingo paper transferred to Admission area and Electronic Bingo Machines, all while promoting and exhibiting World Class Guest Service to all Isleta Resort and Casino employees and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards as established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Responsible for receiving and verifying cash bank with the Cash Vault.
• Responsible for receiving and verifying all paper issued to the Bingo Card Room.
• Sale of Bingo Packages including offering games customers have not selected.
• Responsible for keeping accurate records of all bingo paper and cash.
• Responsible for providing customers with accurate change and a receipt for their bingo purchase.
• Responsible for providing excellent customer service and information on all services offered by the Casino.
• Responsible for electronic bingo equipment.
• Responsible for returning all unsold paper to Bingo Card Room.
• Responsible for dropping all cash to the Cash Vault.
• Perform additional duties and responsibilities as necessary or assigned.

• Responsible for cleaning assigned work area.

• Occasionally performs other duties as assigned.

Accountability and Supervision:

• None

Education and Experience:

• High School Diploma or General Education Degree (GED) equivalent preferred.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities

• Must have excellent public speaking voice and a professional demeanor
• Must have thorough knowledge of the principles and procedures of the Bingo games under supervision
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess a strong analytical background.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to multitask. 
• Must possess the ability to make sound and well informed decisions.
• Must possess excellent computer skills and be able to operate Microsoft applications and software.

Physical Demands and Work Environment

• Must be able to lift, move, and place 25 pounds intermittently.
• Must be able to sit, stand, and/or walk for extended periods of time.
• Must be able to push 100 lbs. with assistance

Working Conditions:

Smoke filled environment, exposure to various lights and sounds. May, on occasion be required to work outdoors. Occasionally may deal with angry or hostile individuals. Must be on call at all times. May work holidays, weekends, and different shifts.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

The Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.