Lobby Ambassador (Emiratisation)|Hilton Dubai Palm

Description

At Hilton Dubai Palm Jumeirah, a Lobby Ambassador will greet guests in the Lobby and provide variety of assistance to guests during their stays. 

What will I be doing?

At Hilton Dubai Palm Jumeirah, as Lobby Ambassador, you will perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Entertain questions from guests and respond with appropriate and accurate information on topics such as outlet hours, local attractions, directions to events, etc.
• Runs errands such as ticket pick-up laundry pick-up and delivery, etc for guests
• Retrieves messages for guests.  Retrieves mail, small packages and facsimiles for guests as requested
• Maintains appearance of hotel lobby, removes trash, organizes furniture, etc
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

Requirements

What are we looking for?

At Hilton Dubai Palm Jumeirah a Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer service function or in a similar role
• A passion for delivering an exceptional level of Guest service
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!