Front Desk Agent (Overnight)

Description

Join Our Team as an Overnight Front Desk Agent at Hilton Denver!

Calling all night owls! If you’re looking for the perfect overnight role, we have an exciting opportunity for you. Hilton Denver is seeking an Overnight Front Desk Agent with open availability to work weekends and holidays as needed.

As part of our amazing team, you’ll enjoy these fantastic perks:

• Go Hilton Travel Program: Enjoy 100 nights of discounted travel.
• DailyPay Access: Get access to your pay when you need it.
• Hilton Shares: Participate in our employee stock purchase program (ESPP) and buy Hilton shares at a 15% discount.
• Maternity and Parental Leave: Receive 12 weeks of paid leave for birthing parents and four weeks for eligible team members, including partners and adoptive parents.
• Debt-Free Education: Access a variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
• Flexible Shifts: Enjoy flexible shifts and days off.
• Comprehensive Health Insurance: Coverage for you and your family, including telemedicine and at-home care via AmazonCare.
• Mental Health Resources: Benefit from free counseling through our Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO): Enjoy generous PTO to recharge.
• 401K Plan: Company match to help you save for retirement.

If you’re ready to join a supportive team and take advantage of these amazing benefits, we’d love to hear from you!

What will I be doing?

Full availability will be required to train and work day, night, and overnight shifts.  Assisting guests with transations and supporting fellow team members to provide supreme customer service is expected.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of room and has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries
• >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve, and relay messages to guests

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences worldwide every day.  And, our amazing Team Members are at the heart of it all!