Impact Team - Sales Systems Auditor

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Excellent compensation package
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Job Summary:

The Sales System Auditor will be responsible for evaluating and auditing Crescent’s hotels sales systems and processes used within our hotel operations. This role involves analyzing sales data, identifying discrepancies, ensuring compliance with company policies, and recommending improvements to enhance efficiency and accuracy. The ideal candidate will possess strong analytical skills, a keen eye for detail, and a solid understanding of sales systems and processes within the hospitality industry. This candidate must have the ability to travel to properties and work remotely to achieve project goals.

Key Responsibilities:

- Conduct regular audits of sales systems and processes to ensure compliance with company standards and industry regulations.

- Analyze sales data and reports to identify trends, discrepancies, and areas for improvement.

- Collaborate with the sales and marketing teams to review sales strategies and effectiveness.

- Develop, implement, and maintain auditing procedures and checklists for sales systems.

- Prepare detailed audit reports, highlighting findings, recommendations, and areas of concern.

- Provide training and guidance to property sales staff on best practices and compliance requirements.

- Work closely with IT and software vendors to ensure sales systems and integrations are functioning optimally.

- Monitor and assess the implementation of corrective actions resulting from audit findings.

- Assist in the development and implementation of sales policies and procedures.

-Travel to properties, work with sales leaders and revenue management to complete projects.

-Integrate new properties sales systems by mapping paths into Crescent Profit Sage.

-Work remotely when not on-site to complete audits & projects.

Qualifications:

- Administrator level proficiency in major Sales and related Systems (CI-TY, Delphi, Envision, Opera, Opera Cloud, FSPMS, Lightspeed, Fosse)

- Bachelor’s degree in business administration, Finance, Accounting, Hospitality Management, or a related field. Or 5 years’ experience within the hotel sales department as a leader.

- Strong understanding of sales systems and processes, in hotel or hospitality environment.

- Excellent analytical and problem-solving skills with a high attention to detail.

- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with sales management software.

- Strong communication and interpersonal skills, with the ability to work collaboratively across departments.

- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)