Operations Manager

About Us:

At Moxy Minneapolis Downtown, we're not just a hotel—we're a bold, energetic community where guests can embrace their free-spirited nature. Our vibrant atmosphere and stylish design make us a standout destination in Minneapolis. We're seeking an enthusiastic and dynamic Operations Manager to join our team and elevate our guest experience.

Job Summary:

As the Operations Manager, you'll oversee daily and evening operations across all departments, including Food & Beverage (F&B), Front Desk, and Rooms Management. You'll ensure guest and employee satisfaction while maintaining our operating budget and upholding brand standards and legal obligations. This role is perfect for a hands-on leader with a passion for hospitality and team development.

Key Responsibilities:

• Day-to-Day Operations:

  • Oversee all F&B operations, including ordering supplies, supervising shifts, and ensuring compliance with policies and standards.
  • Assist with Front Desk and Rooms management to ensure smooth operations and exceptional guest service.
  • Manage staffing levels to meet guest service, operational needs, and financial objectives.
  • Operate department equipment as necessary and report any malfunctions.
  • Implement an effective monthly self-inspection program to maintain high standards.

• Team Leadership:

  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Develop specific goals and plans to prioritize, organize, and accomplish work effectively.
  • Provide training and development opportunities to enhance team performance.
  • Recognize and celebrate team successes and address areas needing improvement.

• Guest Satisfaction:

  • Serve as a role model in delivering outstanding hospitality and guest services.
  • Proactively address guest concerns and handle complaints efficiently.
  • Interact with guests to gather feedback on quality of service and overall satisfaction.
  • Implement corrective action plans based on guest feedback and satisfaction results.

• Operational Excellence:

  • Participate in budgeting and financial planning to achieve or exceed budgeted goals.
  • Ensure compliance with all policies, standards, and procedures.
  • Monitor adherence to credit policies to reduce bad debts and rebates.
  • Analyze information and evaluate results to choose the best solutions for operational challenges.

Qualifications:

• Education & Experience:
  • High school diploma or GED; 3 years of experience in Hospitality related professional area.
  • OR a 2-year degree from an accredited university in Food Service Management, Hospitality, Business Administration, or related major; 1 year of related experience.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong attention to detail and organizational abilities.
  • Experience using POS systems; familiarity with Marriott applications is preferred.
  • Proven leadership skills with the ability to manage and motivate a team.
• Availability:
  • Must be able to work nights and weekends as required.
• Additional Requirements:
  • Prior experience in F&B operations is a must. Must be able to cover all associate job functions when necessary.
  • Ability to handle multiple tasks and work in a fast-paced environment.

What We Offer:

• Competitive salary with opportunities for growth.
• Comprehensive benefits package including health insurance, paid time off, and employee discounts.
• A vibrant and energetic work environment.

How to Apply:

If you're passionate about hospitality and ready to lead a dynamic team in creating unforgettable guest experiences, we'd love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

Join us at Moxy Minneapolis Downtown and be part of something extraordinary!