Guest Service Agent
The Rittenhouse
210 West Rittenhouse Square
Philadelphia,
PA
19103
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
The Rittenhouse
A Gem Among Luxury Hotels In Philadelphia
About The Rittenhouse
People spend time at The Rittenhouse for many reasons: a family vacation, weekend getaways, board meetings and business get-togethers, romantic dinners, or girls' nights out tasting handcrafted cocktails. Whatever the reason, every guest experiences the same standard of excellence at our standout among Philadelphia luxury hotels. In just a few moments, you can learn about the history of our storied Center City luxury hotel and discover what awaits you during your visit to The Rittenhouse.
Accommodations
Our rooms and suites are a cut above those of other Philadelphia luxury hotels boasting elegant rooms and suites known for their style and space. Browse our accommodations, featuring expansive floor plans, comprehensive amenities, and a sense of luxurious comfort.
Dining
Enjoy afternoon tea, dinner, evening cocktails, and more, all at Lacroix Restaurant at The Rittenhouse.
Spa & Wellness
The Rittenhouse Spa and Club is reason enough to stay with us. Find the ultimate opportunity for replenishment here at our Rittenhouse Square hotel.
Weddings and Special Occasions
Our dedicated staff will help you customize your wedding day or special occasion down to the smallest detail. Our home on the leafy and historic Rittenhouse Square will provide the perfect backdrop to an unforgettable day, whatever you are celebrating.
Business
When you are traveling on business, you need a hotel with a central location, ample business amenities, and a room that will ensure you get a great night’s rest. At The Rittenhouse you get all three, as well as helpful staff to take care of any last minute travel arrangements. We’ll also work with your company to provide competitive corporate rates.
Meetings
If you need a productive, relaxing environment for a key business meeting or corporate event, The Rittenhouse offers stunning and well-equipped facilities for meetings and gatherings of all sizes and at every level of formality.
Philadelphia
Booking a stay at The Rittenhouse is like being given a key to the city; our central location is a stone’s throw away from the very best of Philadelphia’s most historic attractions and thriving culture. Our prime location as a luxury hotel in Center City is unmatched.
