Director of Sales

ABC Investments is searching for a director of sales for our Home2 Suites by Hilton Charlotte Northlake. Hotel sales experience is required.

Position Summary:

Develop and implement the total sales and marketing strategy of the hotel to ensure that revenue and room night sales goals are achieved; revenue, sales and marketing strategies are set; tactical plans are created and implemented; and that results are monitored and achieved.

Primary Responsibilities:

• Cold calls and sales calls - goal of 20 quality calls per week

• Prospecting to determine needs

• Solicitation by telephone directory, internet

• Development of all leads

• Pursue the local publications for any type of business, meetings, weddings, etc.

• Recommendations and referrals from existing accounts

• Contact various prospects lists, hotel vendors

• Site visits

• Tracking competitor reader boards

Servicing Accounts

• Always have completed sales convention kits made and easily available to give to clients

• Provide high quality products and service to guests

• Analyze ultimate potential of the account. Set specific goals for increasing the volume of

• Listen to needs and obtain valuable operational information from each account in order to prepare accurate prep sheets and communicate the needs ot the operational departments

• Handle clients complaints tactfully and expeditiously

• Suggest packages and alternate dates if during peak demand periods

• Check and replenish promotional material and promotional items

• Impress, train and educate accounts and their employees in the best way to utilize our property

• Complete sales contact reports and follow up call reports promptly for weekly review

• Keep accurate records and turn in reports for calls made, time worked, expenses, new accounts, new bookings, proposals, tentative and cancellations, sales contracts, BEOs'

• Ensure that guarantee numbers are received 72 hours in advance of any function.

• Send follow up service letters to all accounts

• Ensure that the meeting rooms as set as requested by the meeting planner, include diagrams whenever necessary

Company Relations

• Complete accurate daily sales reports and submit weekly

• Keep the office informed on complaints and praise concerning quality service

• Deploy new and effective sales methods and ideas

• Rush proposals and set up bookings and contracts promptly

• Coordinate and convey all details and information necessary to other hotel departments

• Complete a sales resume form on each group coming into the hotel, distribute at the weekly staff meeting

• Complete a weekly schedule of events of upcoming meetings and events, distribute at the weekly staff meeting

• Represent the company at function and meetings ni a professional manner searching for new contacts and leads

• 8 hour shift

• Monday to Friday

Work Location: In person

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