Barista - Office Hours

Description

As a Lobby Lounge Barista at Conrad Centennial Singapore, you are responsible for serving guests in a friendly, timely, and efficient manner, ensuring each encounter brings guest satisfaction and a positive and excellent guest experience. As Barista, you would also be required to have extensive coffee knowledge of menu offerings. 

What will I be doing?

• Manage guest queries in a friendly, timely, and efficient manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Ensure knowledge of menu and all products
• Prepares coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, expresso lungo, latte, and cappuccino.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies for coffee bar.
• Keep equipment operating by following operating instructions; troubleshooting breakdowns, maintaining supplies, performing preventive maintenance; calling for repairs.
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues or challenges
• Ensure coffee orders are of a consistently good standard and delivered in a timely manner
• Ensure compliance of Hotel brand standards
• Comply with company security, fire regulations and all health and safety legislation
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assist other departments wherever necessary and maintain good working relationships
• To perform any other duties as assigned

Requirements

What are we looking for?

A Lobby Lounge  Barista serving the Hilton Worldwide Brand, you are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

•  Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food & Beverage department and/or industry
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!