Photo of Conrad Centennial Singapore, Singapore, Singapore

Guest Experience Executive

Conrad Centennial Singapore

Two Temasek Boulevard
Singapore, 038982
Singapore

512 Room Hotel
Géré par Hilton
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Temps plein

Description

A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Guest Experience Executive, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. A Guest Experience Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Assist in “WOW” experience of guests.

- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.

- Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

- Manage queue at the desk and assist with the arrivals and departures at the front desk when required.

- Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.

- Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef

- Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.

- Maintain the required level of inventory on F&B items and Guest amenities.

- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.

- Project a professional image and manner with an emphasis on hospitality and Guest service.

- Solicit and provide feedback to the Guest Experience Manager on guest comments.

- Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times

- Comply with Hotel security, fire regulations and all health and safety legislation

- Familiarize with Hotel and Guest Experience policies.

- Undertake tasks as instructed by the Guest Experience Manager

- Serve your role and Team in an environmentally-conscious manner

- Coach new Guest Experience Executives on role and responsibilities

Requirements

What are we looking for?

Guest Experience Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- At least 4 years of previous experience in the luxury hotel, leisure or retail sector

- Calm, efficient, resourceful and organised

- Excellent personal presentation and communication skills

- A passion for delivering exceptional levels of Guest service

- Ability to listen and respond to demanding Guest needs

- Multi-lingual

- Accountable and resilient

- Ability to work under pressure

- Flexibility to respond to a range of different work situations

Publié Le 8 Octobre 2024

Conrad Centennial Singapore

Experience The Best Of Marina Bay

Our hotel rises high above Marina Bay with panoramic views of the Singapore skyline. Enjoy spacious rooms and luxury suites, elegant restaurants, a rooftop pool, and an intimate spa. The hotel is near iconic landmarks such as Esplanade, Merlion Park, Suntec Convention Center, and the Singapore Flyer, as well as world class art museums and galleries.

Spanning 31 floors, our modern rooms are some of the largest in the city, starting from 40 square metres. Each room is awash with natural daylight and offers spectacular views of Marina Bay and the Singapore skyline.

Venture to dine at our hotel. Our offerings range from the timeless tradition of afternoon tea in the Lobby Lounge to traditional Chinese cuisine at Golden Peony. Try a delightful spread of local specialties at Oscar’s or have a nightcap on The Terrace.

Our 1,285 square meters of flexible event space includes two ballrooms and several meeting rooms. Host an event to remember with guidance from our event specialists.

Visit our fourth floor oasis, your destination for wellness and relaxation.

Unwind by the rooftop pool and take in the skyline views from a day bed. Indulge in a personalized treatment at Conrad Spa, or stay on top of your routine at our 24 hour fitness center.