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Front Desk Supervisor

Aloft Orlando Lake Buena Vista

7950 Palm Parkway
Orlando, FL 32836

141 Room Hotel
Géré par HHM Hotels
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Temps plein

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context 

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 10 Octobre 2024

Aloft Orlando Lake Buena Vista

Aloft Lake Buena Vista - Different by Design

A Good Neighbor Disney hotel partner & At the epicenter of the Orlando Theme Park world, Aloft Orlando Lake Buena Vista provides hotel accommodations with easy access to all the popular attractions such as Walt Disney World®, Disney Springs, Universal Orlando Resort and SeaWorld. After a busy day in Orlando, or when you just need some downtime, return to the hotel and mingle with friends and family at the WXYZ bar featuring signature cocktails. Feeling hungry? Grab a tasty snack at our 24 hour pantry, Re:fuel by Aloft. Need a little time to yourself? Enjoy our loft-like hotel rooms with an assortment of conveniences including modern design, complimentary Wi-Fi and access to streaming services like Netflix and Crackle. Maintain your exercise routine with our well-equipped fitness center or our outdoor Splash Zone pool. You will find the perfect meeting place in our Tactic Room. Open spaces, open thinking and open expression run abound at Aloft Orlando-Lake Buena Vista, a hotel that is Different by Design.