Director Information Technology

Job Summary

The Director Information Technology is responsible for providing strategic oversight and direction to help desk support on-property teams as well as researching and implementing technological strategic solutions. This individual will work to execute IT initiatives as well as collaboratively with the on-property leadership team. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Responsibilities

Qualifications

• Bachelors degree or equivalent experience with A Network and Microsoft certifications preferred.
• 4-6 years progressive experience in the IT industry working on and supporting end users in a windows domain environment.
• 3-4 years of supervision experience.
• Experience in supporting multi-branch locations
• Knowledge of the hospitality industry a definite asset.
• Active Directory and Exchange knowledge including Windows authentication to AD Windows file and print sharing required
• Printer / peripheral device troubleshooting skills
• Networking experience with TCP/IP DNS and DHCP
• Experience with wireless peripherals/devices especially mobile devices
• The candidate should be a self-motivated and detail oriented with the ability to manage technical events from open through closure
• Critical thinking and problem solving/troubleshooting skills a must
• Excellent communication skills Ability to read write and speak English to comprehend and communicate job functions.
• Ability to work with others and help them understand things from a “non-technical” point of view.
• Ability to meet varying schedules due to nature of the hospitality industry. This may include working extended hours weekends and holidays.

Job Responsibilities

• Develop strategy for providing support for computer and mobile end-users. Particular emphasis is on supporting computers in a Windows Active Directory domain.
• Offers help in a way that further educates the end-user elevates overall technology acumen and leads to a less “help desk reliant” workforce.
• Working with various departments to ensure smooth delivery of technology resources for all on-property events.
• Researching new technologies working with the property leadership team and Aimbridge/Centrada IT team to recommend design and implement innovative cost effective technology solutions. 
• Works at the direction of VP of IT to ensure compliance with PCI.
• Coordinating 3rd party vendors to include working with various vendors including low-voltage cablers telecommunications providers and software hardware and other technology vendors to respond to IT needs of property as determined by Aimbridge Hospitality IT and the on-property Leadership Team.
• Working with the Leadership Team to ensure that IT operations are aligned with business needs. 
• Adjust IT department priorities as necessary in response to direction.
• Performing task force work as necessary. May be required to travel periodically to support other hotels including hotel acquisitions and divestitures.