Attractions Assistant Manager OEM 60k-65k

Job Summary

The Attractions Asst Manager is responsible for assisting in the oversight of the daily operations of the Attractions Department in partnership with the Attractions Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Responsibilities

Qualifications

• At least 2 years of industry experience in a management role preferred
• Experience leading a year round multi-shift team required
• Experience with scheduling multiple job classes and multiple shifts required
• Experience managing in a union environment preferred
• Experience with computerized ticket sales
• Experience in managing memberships
• Working knowledge of Fareharbor a plus
• Analytical skills with demonstrated ability to translate data to insight and then into action
• Aptitude to perform numerical analysis of data and formulate conclusions and solutions
• Ability to handle stressful situations in a calm professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities tactful and flexible
• Must have excellent supervisory and interpersonal skills
• An operational knowledge of Microsoft Office suite

Job Responsibilities

• Maintains an up to date working knowledge and historical knowledge of the hotel/resort attraction. 
• Ensures guests’ needs and concerns are responded to in a timely professional and friendly manner with a focus on service recovery when applicable
• Ensures all safety and security policies and procedures are followed
• Assists with training for Associates working at the hotel/resort attraction. 
• Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts
• May help to coordinate and gather requests for personal time off holidays for team members schedule changes overtime and expenditures
• May assist with interviews hires coaches and develops team members
• Evaluates team performance and takes appropriate corrective action as needed to hold Associates accountable
• Helps to set goals providing ongoing feedback and rewarding/recognizing Associates
• Maintains ticket inventories and controls for daily admission and special events
• Communicates pertinent information to team by conducting monthly department meetings and organizing and conducting pre-shift meetings on a consistent basis
• Evaluates work procedures reviewing standards identifying methods for increasing efficiency or effectiveness and responding proactively to any needs that have arisen
• Participates in the monthly forecast of revenues and expenses for the Attraction Department

Additional Information

• Evening and weekend availability preferred