Senior Sales Manager Group / Transient

Posting Number: 20244163S

Position Title: Senior Sales Manager Group/Transient

Position Type: Staff

Location: Villanova, PA

Recruitment Type: Internal/External Applicants

Work Schedule: full-time/12-months

Department: 507-Inn at Villanova University

Position Summary:

The Senior Sales Manager Group/Transient position acts as the liaison for corporate group sales and transient business. Responsible for maintaining existing business, soliciting new business, and market analysis to maximize revenues. This individual solicits through traditional and non-traditional sales techniques. Most important duties include generating revenue, establishing new accounts, identifying competitor set strengths, developing strategies to best capture available market share, monitoring transient production and pricing, booking meeting/event space, maintaining repeat business, conducting sales presentations, sales calls, site tours, all while keeping quality consistently high. Contracts and closes group/transient business. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves revenue goals by actively up-selling each business opportunity to maximize revenue. Provides period reporting to analyze market booking patterns and trends. Drive customer loyalty by excellence throughout each customer experience. Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties and Responsibilities:

• Achieving or exceeding individual and sales goals
• Responding to group/meeting leads while drilling to capture LNR (negotiated rate) opportunities.
• Trend marketing to entice and promote location for corporate meetings, receptions, dinners, trainings, retreats, overnight rooms, etc.
• Prospecting, identifying and securing all corporate business including meetings, trainings, retreats, receptions, LNR and all other aspects of the corporate market.
• Actively solicits new business through phone calls, letters, and site tours in order to secure contracts and ensure guest satisfaction.
• Participates in Professional Membership Organizations to meet new prospects and remain updated with industry information and trends.
• Inputs data to generate contracts, update client files, and enter information into booking software.
• Generate updates on transient segment each period to continually analyze transient booking patterns for trends, future need periods and obstacles to achieving goals.
• Training and empowering sales team members to exercise good judgment to make profitable business decisions
• Ensuring that the property is maximizing the use of all Villanova University and local programs (e.g. CVB’s, PAMPI, Networking memberships)
• Perform additional duties and assist with special projects as assigned

Minimum Qualifications:

Formal Education:

• High school diploma or equivalent required.

Specific Job Knowledge:

• Ability in strategic planning, staff development, marketing, budgeting and analytics to drive measurable results and focus resources on work that will excel revenue growth.

Minimum Work Experience:

• 3-5 years of combined sales, leadership, and development experience.

Work Skills:

• Ability to use Word, Excel, PowerPoint and Reporting tools.
• Knowledge and ability to learn technology platforms including PMS, POS, TBD booking software, etc.

Equipment Knowledge:

• PC, General AV

Preferred Qualifications:

• Bachelor’s Degree preferred, but experience considered in lieu of a degree.

Posting Date: 09/30/2024

Salary Posting Information: Commensurate with experience.

Salary Band: I

Job Classification: exempt