Food and Beverage - Starbucks Manager

The Hilton Anaheim is searching for their next Food and Beverage Starbucks Manager to join the Food & Beverage team! If you have a passion for customer service and want to learn and grow in the hospitality industry this is the perfect opportunity! The 1,574 room Hilton Anaheim is in the heart of California's famous Orange County, next to the Anaheim Convention Center and steps from the Disneyland Resort.  Be part of a team that is ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. 

The Food and Beverage Manager will oversee all aspects of the Starbucks operation within the hotel, ensuring the highest standards of service, quality, and profitability. This role involves managing staff, maintaining inventory, coordinating with other departments, and driving sales through innovative marketing strategies. 

Key Responsibilities:  

• Team Leadership: Recruit, train, and supervise the Starbucks staff to deliver excellent customer service and maintain a positive work environment. 

• Operational Management: Ensure smooth daily operations, including scheduling, staffing, and adherence to health and safety standards. 

• Inventory Control: Manage inventory levels, ordering supplies, and controlling costs to maximize profitability. 

• Customer Engagement: Foster a welcoming atmosphere and engage with guests to enhance their experience, addressing any concerns promptly. 

• Financial Performance: Monitor sales trends and financial performance, prepare reports and develop strategies to increase revenue. Establishing and maintaining effective controls for food, beverage, and labor expenses 

• Quality Assurance: Maintain high standards for food and beverage quality, presentation, and service consistency in line with Starbucks and Hilton brand standards. 

• Cross-Department Collaboration: Work closely with the hotel management and other departments to ensure seamless service and guest satisfaction. 

• Service Initiatives: Service and marketing to maximize profits through outstanding customer service   

• Administrative Management: Responsible for administrative tasks and proficient use of Microsoft Office Suite 

Ideal Qualifications: 

Experience: 

• Minimum of 2 years of management experience preferably in the food and beverage industry. 

• Proven experience in a cafe and coffee house environment or familiarity with these operations is highly desirable. 

Leadership Skills: 

• Strong leadership abilities with a track record of effectively managing and developing teams. 

• Experience in recruitment, training, and performance management. 

Financial Acumen: 

• Solid understanding of financial management, including budgeting, forecasting, and cost control. 

• Experience in achieving sales targets and managing operational expenses. 

Customer Service Focus: 

• Exceptional customer service skills with a commitment to creating a welcoming and positive environment for guests. 

Communication Skills: 

• Excellent verbal and written communication skills, with the ability to engage with diverse audiences. 

Problem-Solving Ability: 

• Strong analytical and problem-solving skills, with the capacity to make sound decisions in a fast-paced environment. 

Operational Knowledge: 

• Familiarity with inventory management, health and safety regulations, and compliance standards. 

Technical Proficiency: 

• Proficient in Microsoft Office Suite and point-of-sale (POS) systems. 

Flexibility: 

• Availability to work various shifts, including evenings, weekends, and holidays as needed. 

This combination of qualifications and experience will help ensure that the General Manager can lead the team effectively and maintain high standards. 

Salary Range: $74,000 to $85,000 per year, depending on experience and qualifications.