Photo of DoubleTree by Hilton Hotel Philadelphia Airport, Philadelphia, PA

Front Office Supervisor

DoubleTree by Hilton Hotel Philadelphia Airport

4509 Island Avenue
Philadelphia, PA 19153

331 Room Hotel
Géré par OTH Hotels & Resorts

Great Working Environment, Excellent Benefits, Generous Paid Time Off, Travel Discounts

Seeking experienced Front Office Supervisor! If you are a highly motivated team player & seeking an enriching career with an insatiable desire to make a difference - we want to hear from you. Come be a part of the DoubleTree Philadelphia Airport Family!
Temps plein

hos·pi·tal·i·ty (noun): The friendly and generous reception and entertainment of guests, visitors, or strangers.

When you think of home, how do you picture it? Is there a plate of warm baked biscuits in the morning? An ice-cold pitcher of sweet tea to rescue you from the heat of the afternoon? Is it a place where everyone you meet treats you like family, and welcomes you with open arms?

BASIC FUNCTION: The Front Office Supervisor is to oversee the operation of the Front Office ensuring the highest levels of guest service. The Supervisor settles guest problems and is empowered to act in the absence of a manager.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • High school graduate or equivalent.
  • Two years of college preferred.
  • Two years experience in front desk or reservations.
  • Hilton/OnQ experience strongly preferred
  • One year supervisory experience
  • Computer proficiency.
  • Advanced knowledge of Front Office computer systems including the ability to solve basic system related problems.

ESSENTIAL FUNCTIONS:

1. Ensure exceptional guest service is delivered at the front desk.

2. Complete morning and evening Front Office reports.

3. Resolve guest problems expediently and in a professional manner.

4. Monitor fluctuations in occupancy and daily transportation manifests and change the schedule accordingly.

5. Ensure group rooming lists are accurate and to coordinate any special group requests.

6. Direct the efforts of the Front Office Employees, delegating work in a fair and equitable manner.

7. Assist in the training and motivating of Front Office Employees.

8. Attend required meetings as a representative of the Front Office.

9. Solve basic computer problems.

10. Perform additional duties as requested by the Director of Front Office.

MARGINAL FUNCTIONS:

1. Acts as front of the house Manager on Duty in the absence of a Manager on Duty.

2. Assists other departments as required.

OTH Hotels Resorts is an equal employment opportunity employer and will not discriminate or retaliate against any employee or applicant in any manner prohibited by applicable federal, state, or local laws.

Publié Le 3 Décembre 2024

DoubleTree by Hilton Hotel Philadelphia Airport

At A Glance

Conveniently located just minutes from Philadelphia International Airport, the DoubleTree by Hilton Philadelphia Airport hotel ushers in a new era of modern style and high-tech services designed to delight both business and leisure travelers. Guests will appreciate our round-the-clock complimentary airport shuttle and onsite paid parking. Catch a sports game just a few minutes away at the Wells Fargo Center or attend an exhibition at the Pennsylvania Convention Center, just eight miles from our Philadelphia Airport hotel.

Feel welcome the moment you arrive at DoubleTree by Hilton Philadelphia Airport with a signature, warm chocolate chip cookie at check-in. Enjoy the comforts of our spacious guest rooms or suites and revel in a variety of contemporary amenities including an LED TV with pay-per-view movies, complimentary WiFi, an ergonomic desk and a coffee maker. Sip a cold beer as you watch the big game in Player’s Sports Bar, or recharge after your flight with a Starbucks® coffee and a sweet treat in Café Express. Savor fresh seafood or a juicy steak in the elegant surroundings of The Landing Restaurant.