Rooms Controller

Job Summary

The Rooms Controller will work in partnership with Revenue Management Front Desk and other operational departments with a focus on managing the hotel’s room inventory to maximize both revenue and quality service levels for guests.

Responsibilities

Qualifications

• Typically requires a high school diploma and 2 to 4 years of experience.
• Performs work under general supervision.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership coaching and/or mentoring to a subordinate group.

Job Responsibilities

• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
• Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
• Manage Out of Order and Out of Service room’s inventory following up with departments such as Housekeeping Engineering and Front Desk and updating Revenue Management team.
• Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly down to the room type level.
• Ensure inventory across Property Management System (Galaxy) Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
• Any task as assigned by Revenue Management or Hotel Leadership team.