Coordinator - Sales

Description

The primary responsibility of the Hotel Sales Coordinator is to perform diversified tasks within the department including answering the telephone, preparing contracts, memos, reports, assisting Sales Team with special projects with a proactive and efficient approach.  All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC’s (“Wind Creek”) policies, practices, and procedures.

• 18 years of age, proof of authorization/eligibility to work in the United States,
• High School Diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to the Wind Creek’ customer service standards.
• Work varied shifts, including weekends and holidays.

• Three (3) years of administrative or relevant work experience required.
• Knowledge of Delphi FDC program preferred
• Advanced knowledge of Microsoft Excel required.
• Previous experience in hospitality/gaming industry preferred.
• Must be able to accurately type 65 wpm, able to read, interpret, write and evaluate reports and instructions furnished in written, oral, diagram or schedule form.
• Must have proficient computer skills using Word, Microsoft Outlook, Excel, and PowerPoint; have excellent communication and phone skills.
• Must be able to perform basic math, have skills in preparing and maintaining record, writing correspondence, maintain confidentiality of sensitive information and establish/maintain effective working relationships with staff and management.
• Must be able to demonstrate sound judgment, superior decision-making, multi-tasking and problem-solving skills; perform a myriad of duties with extreme care and attention to detail.
• Work in a fast-paced and busy environment.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required. 
• NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES.

POSITION RESPONSIBILITIES

• Performs administrative duties: ability to prioritize daily job tasks, schedules appointments, , preparation of contracts and reports, and group resumes. reports,
• Answers telephone, provides information, and takes messages as required.
• Manage group room blocks to ensure accuracy and that contracted deadlines are met.
• Maintain great working relationship with Operational Departments through clear communication of group needs prior to arrival.
• Assist Sales Team with preparation for tradeshows, client events, site visits and other special projects as assigned.
• Build and manage group room blocks within Passkey system.
• Handle internal meeting requests through processing Banquet Event Orders and communication to Operations Team.
• Provide outstanding customer service to external and internal customers.
• Handle customer room blocks and meeting requests as assigned.
• Schedule meetings and appointments with other executives and departments.
• May greet and screen visitors in person and on the phone, ascertain nature of their business when performing receptionist duties.
• Amy be requested to compose correspondence and written material in rough draft form based on organizational practices, polices and procedures.
• Ensure communication of department, property and company information/announcements to all levels of the organization.
• Track paperwork routed for signature.
• Maintains highly confidential guest, policy and team member information.
• Schedules meetings and appointments with other executives and departments.
• May greet and screen visitors in person and on the phone, ascertain nature of their business when performing receptionist duties.
• May be requested to compose correspondence and written material in rough draft form based on organizational practices, policies and procedures.
• Provides superior customer service to all internal and external customers in compliance with the Wind Creek’ customer service standards. Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
• Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Evaluate information to render an opinion or take action based on that information that will impact the department or function.
• Focus on achieving the goals or objectives of the department.
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
• Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.