Photo of Hampton Inn Washington/Downtown Convention Center, DC, Washington, DC

Front Desk Supervisor

Hampton Inn Washington/Downtown Convention Center, DC

901 6th Street, NW
Washington, DC 20001

228 Room Hotel
Géré par HHM Hotels
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Compensation: $24.00 to $28.00 per hour, Temps plein

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context 

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 2 Décembre 2024

Hampton Inn Washington/Downtown Convention Center, DC

At A Glance

Welcome to the Hampton Inn Washington-Downtown-Convention Center hotel in the heart of downtown Washington, DC. Travelers can explore Chinatown shops and restaurants and the city’s famous landmarks, the White House, Capitol, and Washington Monument. We are ideally located two blocks from the Walter E. Washington Convention Center, two blocks from the Verizon Center and three blocks from Gallery Place/Chinatown Metro. 

Guests will enjoy extra amenities at our downtown Washington, DC hotel. They can relax in our bright spacious guest rooms with home comforts such as free internet access, a clean and fresh Hampton bed®, coffeemaker and flat-screen TV with variety of HD channels and premium children’s selections such as Nickelodeon and Disney. Upgraded room types, views and accessible rooms are available. We offer Hampton’s free hot breakfast every morning in our spacious lobby, or a free Hampton On the Run® Breakfast Bag, available Monday through Friday. Visitors can relax with other guests in our lobby lounge, enjoy drinks and appetizers, and hearty sandwiches at our Sixth Street bar + food, and exercise in our complimentary fitness center. 

  • Hotel near downtown Washington, DC attractions; two blocks from Washington Convention Center
  • Three blocks from Gallery/Place, Chinatown Metro station and Verizon Center
  • Sixth Street bar + food
  • Multi-lingual staff
  • Heated indoor pool

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