Front Desk Agent

Job Summary:

The Front Desk Agent is the first point of contact for guests, responsible for providing excellent customer

service, managing check-ins and check-outs, and handling guest inquiries and requests.

Key Responsibilities:

1. Guest Service:

• Welcome guests warmly and provide information about hotel services and amenities.
• Address guest concerns and resolve issues promptly.

2. Check-In/Check-Out:

• Process guest check-ins and check-outs efficiently and accurately.
• Handle guest transactions, including cash and credit card payments.

3. Reservation Management:

• Manage room reservations and assignments.
• Update and maintain accurate guest information and records.

4. Communication:

• Communicate guest needs to housekeeping, maintenance, and other departments.
• Provide information about local attractions and services.

5. Administrative Duties:

• Prepare and file reports on guest activity and room status.
• Ensure front desk area is clean and organized.

Qualifications:

• High School Diploma or equivalent. 
• Previous customer service or hospitality experience is a plus.
• Strong communication and problem-solving skills.
• Basic computer skills and familiarity with hotel management software.

Physical Requirements:

• Ability to stand for long periods.
• Capable of lifting and carrying up to 20 pounds.