Guest Service Agent

Job Summary

We are seeking a friendly, professional, and customer-oriented individual to join our team as a Front Desk Receptionist. In this role, you will be responsible for creating a welcoming experience for our guests, managing check-in and check-out procedures, and addressing any inquiries with efficiency and care. If you have a passion for hospitality, strong communication skills, and enjoy working in a dynamic environment, we would love to have you as part of our team!

Essential Job Functions

• Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
• Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
• Familiar with property security and key control procedures, as well as, fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

• Excellent verbal, comprehension, listening and problem solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.