Reservations Coordinator

The Opportunity

Responsible for the successful overall success of the coordination of activities and events for Reservations, ensuring maximum occupancy and optimum Guest service satisfaction.

What You Get to Do

• Supports Front Desk operations and Player Development in relation to Hotel, Golf, and Event bookings.
• Maintains a thorough and complete knowledge of all departmental processes / procedures and assists in administrating them.
• Assists in monitoring and completing OTA notifications for Hotel Reservations.
• Assists in monitoring and updating OTA sites to ensure accurate information is being delivered to Guests.
• Assists in monitoring and updating Grand Casino Website to ensure up-to-date information related to Hotels, Food/Beverage, Spa and Golf.
• Manage emails that are sent to CRS@grcasinos.com.
• Build and manage group blocks for Player Development and Convention Sales.
• Assists with monitoring calls to ensure Guest service standards are met.
• Handle Guest requests, complaints or problems in a prompt and courteous manner and exhibit discretion in identifying Guest service situations that requires the Managers attention.
• Completed internal reservation bookings, including Band and Entertainment bookings, as well as other internal bookings that arise.  Including proper back-up paperwork, such as internal billing forms.
• Assists with building system required Offers, Rates plans, and other system related requirements.
• Maintain a strong working knowledge of the current software functionality.
• Ability to enforce policy and practice regarding player’s club, room booking practice, complimentary offerings.
• Monitor quality of transactions through systematic review of CRS Representative operational/system activities, including but not limited to loss of business, rate plan/rank tier verification, merging Guest profiles etc.
• Excellent communication skills and good relations with all other departments.
• Must be readily accessible to fellow Associates during the assigned shift.
• Held accountable to a high degree for maintaining confidentiality of Guest and Associate information. 
• Completes Cash/Gift Card transactions and reporting to accounting.
• Creatively resolves problems within the operation by listening to ideas, probable solutions and addressing potential conflicts.

What You Get to Do

• Values based leader and active role model in living and teaching the MLCV Way
• Trustworthy and collaborative relationships with others
• Delivering Guest service that is more immersive, customized, and responsible to changing expectations.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• Minimum of one (1) year of experience in hotel reservations/call center.
• Minimum of one (1) year supervisory experience and/or completed program/development plan.
• Must be able to secure license from Gaming Regulatory Authority.
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.