Security Officer

Enrich Your Career. Celebrate Creativity.

We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and create enduring memories with every interaction.

Since 1948, Surf & Sand Resort Laguna Beach has been an iconic oceanfront landmark in the community. As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we provide competitive and progressive benefits including complimentary meals, hotel/golf/spa discounts, employee recognition programs and more!

To complete an APPLICATION please click on the following website: https://apply.jobappnetwork.com/surf-sand-careers/en

Or contact the Human Resources office direct line 949-376-2764 for additional information.

JOB FAIR/OPEN INTERVIEW DAY

Join us as we unveil a new era of coastal luxury.

Come interview & explore available job opportunities!

Date: Tuesday, September 24, 2024

Time: 9:00am - 4:00pm

Location:

Surf and Sand Resort Laguna Beach

Coral Room (6th floor)

1555 South Coast Hwy.

Laguna Beach, CA 92651

The SECURITY OFFICER (Part-time) is responsible to protect the hotel's guests, employees and assets from injuries, losses and/or damages while providing assistance to hotel guests, employees and visitors.

The expected base wage range for this position is: $22 per hour. This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.

ESSENTIAL DUTIES:

• Must be flexible and available to work day, afternoon, overnight shifts, weekends and holidays to meet the Resort business needs. 
• To respond to all guest and hotel requests, and emergency situations in a timely and professional manner.
• To provide personal and sincere customer service to hotel guests; To greet, orient and direct arriving guests; To assist guests to and from their rooms; To pick up and deliver amenities, ice, laundry, mail, parcels, and other requested items to hotel guests.
• To monitor and maintain orderly and safe conduct of all guests and employees while on premises.
• To professionally and calmly remove any unauthorized and/or unruly guests or hotel patrons from the rooms, common areas, operations, or premises. Must be able to diffuse any hostile and/or aggressive person(s) on property.
• To prevent unauthorized removal of guest or hotel property from the rooms, common areas, operations, or premises.
• To control and prevent unauthorized access to secure locations.
• To continuously patrol and inspect assigned areas as scheduled, and promptly report all irregularities, hazardous conditions, and suspicious occurrences.
• To enforce, while on duty, all company policies, city, county, state, and federal laws and ordinances.
• To assist with providing Personal Protective Equipment (PPE) according to COVID – 19 policies.
• To administer First Aid and CPR to guests and employees, as needed, following all precautions as specified in blood-borne pathogens plan.
• To properly investigate and document all guest and employee incidents relating to illness, injury, misconduct, violation of policies, theft or damage of property.
• To be completely familiar with all standard procedures for responding to all types of emergencies.
• To promote employee awareness of safety and familiarity with specific emergency procedures.
• To comply and enforce safety policies with guests and employees.
• To satisfactorily perform, as directed, routine daily administrative tasks, including key control and daily filing of reports and logs.
• To satisfactorily perform, as directed, routine weekly administrative tasks including updating company-owned vehicle registration; group activity board maintenance; restocking inventory of workers’ comp and Security Department forms; and maintaining keyboards.
• To assist with monthly inventory of Security equipment, including flashlights, light sticks, and reporting documents, and promptly report any shortages or problems.
• To conduct monthly inspection of Security officers’ key sets, to ensure all are accounted for and are in usable condition.
• To acquire and maintain CPR/First Aid certification.
• To satisfactorily perform, as directed, routine service tasks for the hotel, including (but not limited to) making employee name badges and cutting or ordering honor bar keys.
• To properly log and handle Lost and Found articles.
• To follow all specified procedures to correctly handle cash.
• To promptly report any conditions that might hinder Security operations.
• To learn and perform tasks from other departments outside of the Security department by cross-training as directed (such as bell service, valet service, room service, engineering, etc.)
• To visually examine cars for all pre-existing damage prior to parking a guest’s vehicle and to make notations as necessary.

QUALIFICATIONS: High school diploma or equivalent required. AA degree in Criminal Justice or related field preferred. English fluency required. Spanish fluency preferred. Valid California driver’s license required. Satisfactory DMV driving record. Current California BSIS guard card required. CPR/First Aid/AED certification required. Must have a minimum of one year law enforcement, military, or security experience. Familiar with "Powers to Arrest." Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Basic typing and clerical skills required. Previous hotel experience preferred.

SKILLS AND APTITUDES: Diplomatic and calm. Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Courteous, friendly manner. Customer service focus. Good team player. Honest and trustworthy. Strong communication and interpersonal skills. Decisive. Able to work productively and proactively with little supervision. 

PHYSICAL/MENTAL DEMANDS: Walks/stands approximately 75% of shift. Drives/sits approximately 25% of shift. Uses personal computer approximately 5-20% of shift. Must be able to respond quickly to emergencies in any part of property. Bends, stoops, and reaches to perform routine job tasks. Frequently required to handle and move objects weighing up to 50 lbs. over short distances. Frequent use of stairs, daily. Guest facing position that may handle conflict and/or encounter individuals who may be upset and emotional at times. 

TRAVEL: This position is not expected to travel for work. 

REMOTE WORK: This position is not eligible to work remotely. The candidate must be able to work in-person during normal business hours.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort Laguna Beach proudly holds accolades such as being named one of Condé Nast Traveler Readers' Choice Awards' Top Resorts in Southern California, recognized by Travel + Leisure’s World’s Best, and is a distinguished member of Preferred Hotels and Resorts, boasting an esteemed AAA Four Diamond rating for over two decades.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                            HR direct line: (949) 376-2764