Server - Lobby Lounge & Bella Vista Terrace

Enrich Your Career. Celebrate Creativity.

We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and create enduring memories with every interaction.

Since 1948, Surf & Sand Resort Laguna Beach has been an iconic oceanfront landmark in the community. As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we provide competitive and progressive benefits including complimentary meals, hotel/golf/spa discounts, employee recognition programs and more!

To complete an APPLICATION please click on the following website: https://apply.jobappnetwork.com/surf-sand-careers/en

Or contact the Human Resources office direct line 949-376-2764 for additional information.

JOB FAIR/OPEN INTERVIEW DAY

Join us as we unveil a new era of coastal luxury.

Come interview & explore available job opportunities!

Date: Tuesday, September 24, 2024

Time: 9:00am - 4:00pm

Location:

Surf and Sand Resort Laguna Beach

Coral Room (6th floor)

1555 South Coast Hwy.

Laguna Beach, CA 92651

The PM LOBBY LOUNGE & BELLA VISTA TERRACE SERVER is to provide highest service standards and enjoyable guest experience. To possess thorough understanding of food offerings, prepare and offer high quality beverages with focus on salesmanship. To maintain efficient organization as well as clean and aesthetic appeal.

ESSENTIAL DUTIES:

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Outlets Manager when necessary to ensure customer satisfaction.
• To extend a courteous, friendly, and professional demeanor with all guests at all times.
• Demonstrate comprehensive knowledge of the company's diverse food and beverage selections (plating/garnish/glassware) and effectively prepare and articulate them to guests.
• Perform opening and closing duties as outlined on department SOP’s.
• Provide prompt, efficient, and friendly service to guests, including suggestive selling of menu items and to actively promote additional menu items, specials, and desserts to enhance the dining experience and increase sales revenue.
• Efficiently and accurately take food and beverage orders from patrons, ensuring special requests and dietary restrictions are communicated to the kitchen staff.
• Collaborate effectively with kitchen and bar staff to ensure timely order preparation and delivery, as well as maintain open lines of communication with coworkers and management.
• Safely transport food and drinks from the kitchen to the appropriate table, ensuring presentation and temperature standards are met, and promptly addressing any issues or requests.
• To continuously interact with guests to ensure a professional, and personalized service throughout their meal.
• Maintains stock, prepares, and stores all plates, napkins, silverware, sides and other necessary items for a successful shift.
• To review and verify previous shift's inventory, at the beginning of every shift and prepare stock/items requisition for the following shift.
• To maintain the organization and cleanliness of area at all times.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To follow all specified procedures to correctly handle all cash, including maintaining adequate cash amount in bank; giving correct change for cash transactions; ringing all food and drinks through the Micros system; and accurately processing credit cards and room charges.
• To accurately manage end of shift reporting in Micros of tips, cash transactions, credit card transactions, room charges, and house accounts along with following cash drop procedures.
•  To assist other team members with duties to ensure all tasks are complete and the department is running smoothly.

QUALIFICATIONS: High school diploma or equivalent required.  English fluency required.  Must have minimum one year of experience in food service, and display basic knowledge of foods and beverages, service standards, and procedures. Familiar with California liquor laws. A valid food handlers card must be timely obtained upon hire and maintained in good standing, which time and expense may be compensable. A valid California Responsible Beverage Service certification is required. Experience with Micros Computer systems preferred. Current CPR certification preferred. Hotel experience preferred. 

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly.  Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL/MENTAL DEMANDS: Stands and walks short distances throughout shift.  Constantly required to handle and move objects weighing up to 30 lbs. over short to moderate distances.  Bends and stoops to perform routine cleaning and service tasks.  Must be able to work well under pressure.  Frequent use of stairs. Fast-paced work environment. Guest facing position that may handle conflict and/or encounter individuals who may be upset and emotional at times.

TRAVEL: This position is not expected to travel for work.

REMOTE WORK: This position is not eligible to work remotely. The candidate must be able to work in-person during normal business hours.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort Laguna Beach proudly holds accolades such as being named one of Condé Nast Traveler Readers' Choice Awards' Top Resorts in Southern California, recognized by Travel + Leisure’s World’s Best, and is a distinguished member of Preferred Hotels and Resorts, boasting an esteemed AAA Four Diamond rating for over two decades.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com HR direct line: (949) 376-2764