Confirmations Representative Call Center - Work From Home (San Marcos, CA area)

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Confirmations Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  

Where great benefits lead to a life fulfilled.

• Competitive Pay  

• Medical/Dental/Vision/401K opportunities  

• Travel discounts  

• Credit Union Membership  

• Tuition Reimbursement  

• Professional Counseling & Family Support  

• Growth and Development Opportunities  

*Benefit eligibility will vary by position  

As a Confirmations Representative, a typical day will include: 

• Communicates via telephone calls (Outbound and potential inbound calls) with potential owners to reserve dates for preview package sales/tours, including explaining the opportunities available and answering questions.   

• Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.  

• Encourage guests or callers to purchase or schedule preview package sales/tours.   

• Answer guest questions about property facilities/services.  

Guest Experience and Company Standards

• Interact with colleagues and guests professionally and promptly.  

• Contribute to team goals.  

• Maintain confidentiality of proprietary materials and information.    

• Always follow company policies and safety procedures.  

To Become a Confirmations Representative at HVC: 

• Available to work various shifts, holidays, and both weekend days.  

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.  

• Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.  

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

• #ihvocc